Bilingual Customer Service Representative

4 weeks ago


Centreville, Virginia, United States Citigroup Inc Full time

Job Summary

The Bilingual Phone Banker will be responsible for providing exceptional customer service to clients in a multilingual environment. The ideal candidate will possess strong communication skills, both written and verbal, and be proficient in multiple languages.

Key Responsibilities

  • Execute all service transactions, including deposits, payments, address changes, and replacement card orders
  • Provide sales and service skills to present products and services to clients
  • Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs
  • Provide exceptional service delivery to internal and external customers to resolve account service issues and respond to customer inquiries
  • Use sound judgment with customers and transactions
  • Identify and address client sales and service needs
  • Connect clients to the appropriate partners as necessary
  • Take full ownership of clients' problems to resolve client complaints/issues promptly and effectively

Requirements

  • Experience with face-to-face customer service, digital engagement, and basic sales/referrals
  • Basic computer and digital tools skills
  • Part-time position

Benefits

Citi offers competitive employee benefits, including medical, dental, and vision coverage, life, accident, and disability insurance, and paid time off packages.

Citi is an equal opportunity employer and welcomes applications from diverse candidates.



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