IT Systems Administrator
5 days ago
About Apollo ITS
Apollo ITS is a leading provider of IT services, dedicated to delivering top-notch solutions to our clients. We are seeking an experienced System Admin to join our team in Richmond, VA.
Job Summary:
We are looking for a highly skilled System Administrator to maintain the health of our Ivanti Endpoint Manager environment, support software packaging and distribution, and provide tier 3 level software support. The ideal candidate will have extensive experience in desktop products, including Windows 10/11, SharePoint, and MS Office 365, as well as excellent research and investigative skills.
Key Responsibilities:
- Maintain Ivanti Endpoint Manager Environment: Monitor and maintain the overall health and availability of the Ivanti Endpoint Manager system, ensuring seamless operation and optimal performance.
- Software Packaging and Distribution: Package software and build distribution packages to support statewide project efforts and enterprise deployments, including the remediation of security vulnerabilities.
- Tier 3 Level Support: Provide advanced problem management, troubleshooting, root cause analysis, and escalations to resolve customer problems, as well as recommendations for systems and process improvements.
- Customer Service: Deliver exceptional customer service with a Customer First attitude, providing prompt and effective support to our clients.
Requirements:
- Strong Customer Service Skills: Excellent communication and interpersonal skills, with a strong focus on customer satisfaction.
- Technical Expertise: Extensive experience in desktop products, including Windows 10/11, SharePoint, and MS Office 365, as well as proficiency in Active Directory, remote support tools, networking, and software license management.
- Problem-Solving Skills: Excellent research and investigative skills, with the ability to analyze complex problems and develop effective solutions.
Benefits:
- Competitive Salary: $85,000 per year, based on experience and qualifications.
- Benefits Package: Comprehensive benefits package, including medical, dental, and vision insurance, as well as retirement savings plan and paid time off.
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