Host - Front of House Ambassador

4 weeks ago

Winter Park, Florida, United States SM Restaurants Inc Full time
Job Summary

We are seeking a skilled and friendly Host to join our team at SM Restaurants Inc. As the first point of contact, the Host represents our brand and embodies our commitment to providing legendary service.

Key Responsibilities
  • Greet guests with a warm smile and welcome them to our restaurant.
  • Seat guests at desirable tables and ensure they are satisfied with their seating.
  • Provide menus, inform guests of their server's name, and communicate special requests or celebrations to the server.
  • Record guest names, party sizes, and provide estimated wait times when necessary.
  • Answer phone calls professionally and document large party inquiries.
  • Maintain contact with servers to address dining details and guest concerns.
  • Keep the host stand and entry area clean and organized.
  • Ensure menu books are always clean and update with lunch specials when needed.
  • Record and manage dining reservations, including special requests and preferences.
  • Inspect and clean restrooms hourly.
  • Direct guests waiting to be seated to enjoy the bar or other waiting area.
  • Offer samples to passers-by when not otherwise engaged.
  • Relay messages to servers and bussers regarding large parties.
  • Thank departing guests and invite them to return with a farewell Turkish phrase.
  • Coordinate with and assist fellow employees to meet guests' needs and support restaurant operations.
Requirements
  • Experience working as a host or in a similar role.
  • Standing / Walking up to 8 hours continuously.
  • Lifting up to 50 lbs alone, and up to 80 lbs as a team.

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