Customer Service Representative

3 weeks ago


Edison, New Jersey, United States Americold Logistics Full time
Primary Responsibilities:
As a Customer Service Representative at Americold Logistics, you will be responsible for responding to customer inquiries, processing orders, and handling complaints in a prompt, courteous, and efficient manner. Your duties will also include greeting visitors, telephone responses, scheduling, and various other clerical duties. You will be expected to handle and resolve complaints, maintain updated reports, and ensure all loads are empty and closed.

Key Responsibilities:
Respond to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc.
Maintain updated reports to ensure all loads are empty and closed.
Report customer feedback to management.
Ensure proper invoicing of accounts by verifying computer-generated invoices.
Schedule loads as required.
Act as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes.
Resolve refused product, over, short and damaged (OS&D) orders.

Requirements:
High school diploma or general education degree (GED).
0-2 years of related work experience.

What We Offer:
At Americold Logistics, we offer best-in-class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being. When you join our team, you join a values-oriented company with a clear mission. We help our customers feed the world. Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws.

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