To Go Team Member
4 weeks ago
Job Title: To Go Team Member
Job Summary:
Create exceptional guest experiences for takeout and delivery orders. This includes taking orders via phone, tablet, email, and walk-in, as well as answering questions and making suggestions. Process transactions accurately and timely using POS systems. Assemble and pack orders according to Benihana's packaging guidelines. Maintain a clean and organized workspace for takeout and delivery staging areas. Reconcile all orders at the end of each shift.
Key Responsibilities:
- Greet guests warmly and with a smile upon their arrival.
- Promptly answer phones with an appropriate greeting and assist guests with orders.
- Maintain a clean and organized station, ensuring the cleanliness of POS, printers, phone, counters, and necessary stock of packaging materials, menus, and other supplies.
- Ensure all devices, such as tablets, are functional and online during operating hours and ready to accept orders.
- Follow takeout/delivery packaging guidelines to ensure a consistent guest experience.
- Respond to guest inquiries related to operating hours, prices, menus, and directions to the restaurant.
- Maintain constant communication with fellow employees to ensure smooth operations.
- Liaise with Third Party Delivery partners.
- Ensure backup coverage for the host when necessary.
- Complete all side work requirements prior, during, and after shift.
- Follow proper cash handling and house account reconciliation.
- Perform other duties as assigned by a supervisor.
Requirements:
- Excellent communication skills.
- Knowledge of Aloha POS or similar and tablet is a plus.
Education and Experience:
- High School diploma or GED.
- Previous host/cashier experience in a restaurant or hospitality setting is a plus.
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