Pharmacist Local Specialty

4 weeks ago

Boston, Massachusetts, United States Walgreens Full time

Job Description:

As a Pharmacist Local Specialty at Walgreens, you will play a critical role in providing pharmacy consulting services with empathy to patients regarding the effective usage of medications and awareness with drug interactions. You will oversee the daily operations of the pharmacy department and be accountable for workflow management, clinical management of patients, continuous quality improvement, adherence to policy and procedure, compliance with internal and external regulatory bodies, pharmacy sales, expense control and inventory management, and image through the accurate filling of prescriptions, and ensuring the highest level of customer service (including patients, providers, and pharmaceutical and payer partners), and developing and protecting department assets.

Responsibilities:

Patient Experience

Models and shares customer service best practices with all team members to deliver a distinctive and joyful experience, including interpersonal habits that show care (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., demonstrating curiosity to identify needs and proactively helping, servicing until satisfied, championing empathy and inclusivity, etc.).

Responds to patient inquiries and complaints in a timely manner and answers questions to ensure a positive patient experience.

Operations

Manages the daily operation of the pharmacy department.

Improves prescription numbers, pharmacy sales, profit, and image through the accurate filling of prescriptions, and by providing courteous and efficient service to patients, prescribers, pharmaceutical manufacturers, payers, and health systems.

Reports prescription errors immediately and adheres to Company policies and procedures relating to prescription incidents and the Quality Improvement Program.

Complies with all federal and state laws and regulations and Company policies governing all drugs and products; maintains required records, documentation, and reports.

People & Performance Management

Supervises pharmacy department team members to assure performance of required functions and adherence to Company policies and procedures.

Ensures proper licensure of all pharmacy department personnel.

Confirms pharmacy department employees are trained in all required functions regarding payer and pharmaceutical contractual requirements (adverse event reporting, data and inventory reporting, clinical management).

Training & Personal Development

Maintains current knowledge and required licensing/credentialing/certification as established by federal and state regulations to provide such clinical services.

Seeks professional development by monitoring one's performance, solicits for constructive feedback, and leverages pharmacy manager as mentor and coach.

Maintains current knowledge and skills related to pharmacy and healthcare by reading pharmacy related journals, company publications, and communications.

Communications

Maintains and develops good working relationships with physicians and other health professionals.

Works collaboratively, along with the Local Specialty Pharmacy staff.

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