Multifaceted Operations Leader

1 day ago


New York, New York, United States Whalar Group Full time
About The Role

The Assistant General Manager at Whalar Group is a key position that requires a multifaceted leader to support the daily operations of our innovative campus. This role is responsible for overseeing the Caf, Reception, and various support teams, ensuring operational excellence, creativity, and member satisfaction across all departments.

Key Responsibilities
  • Oversee all Caf operations, including inventory management, vendor relations, financial tracking, and standard operating procedures, while fostering a high-quality service environment.
  • Lead and mentor the Caf team in hiring, training, and scheduling, driving creativity by developing innovative menu items that align with the Caf's mission.
  • Collaborate with various teams to ensure smooth operations and support seamless event execution through logistics and coordination.
  • Act as an escalation point for team members, facilitating problem-solving and ensuring challenges are resolved quickly and effectively.
  • Monitor and manage budgets to ensure cost-effectiveness and compliance with labor laws.
  • Create and refine standard operating procedures to streamline operations and maintain high service excellence.
Requirements
  • 3-5 years of experience in hospitality, operations, or creative environments with a strong background in team management.
  • Leadership skills with a passion for mentoring and developing teams across multiple departments.
  • Operational expertise in managing front-of-house and support teams.
  • Proven financial management experience, including P&L tracking and budgeting.
  • Strong organizational skills, capable of managing multiple priorities in a fast-paced environment.
  • Tech-savvy, with experience using CRM systems and POS systems to enhance operations.
  • A collaborative mindset, ready to work across departments to ensure smooth, creative operations.

We offer a competitive salary range of $100,000 - $120,000 per year, depending on experience and qualifications. At Whalar Group, we value diversity, equity, and inclusion, and we foster a culture of respect and empathy, where everyone feels welcome and empowered to thrive.



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