Software Quality Assurance Engineer

3 weeks ago


Concord, New Hampshire, United States Fidelity TalentSource LLC Full time
About the Role

At Fidelity TalentSource LLC, we are seeking a highly motivated Software Quality Assurance Engineer to support our Contact Center team. The ideal candidate will have a strong background in software quality assurance and experience with agile methodology and tool sets.

Key Responsibilities

- Develop and execute test plans to ensure the quality of our IVR applications
- Collaborate with the development team to identify and resolve defects
- Utilize automation testing tools such as Selenium and Cypress to improve testing efficiency
- Work closely with the Contact Center team to understand their needs and develop solutions to meet those needs

Requirements

- Bachelor's degree in a technical field or equivalent experience
- Minimum of 5-7 years of software quality assurance experience
- Solid UI testing and API testing experience required
- Experience with agile methodology and tool sets such as JIRA and Confluence
- Capability to adhere to deliverables in the sprint schedule

About the Team

The COE in Quality Engineering resides in the Enterprise Technology in Enterprise Customer Contact Center (EC3) business unit of Fidelity Investments. The COE consists of 20 quality, performance, and capacity engineers with a passion around customer experience and with the engineering tool set to seek challenges including: Functional testing, automated testing, performance testing, chaos testing, application cloud migration and management, CI/CD implementation, security testing and application development. This role will directly support the Contact Center team and supports the IVR applications applied by our customers to communicate with Fidelity resources.

About Fidelity TalentSource LLC

Fidelity TalentSource LLC is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity's U.S.-based regional and investor center locations. If you would like to experience Fidelity's supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. For information about working at Fidelity, visit. Fidelity TalentSource's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks). Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

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