Luxurious Spa Guest Services Coordinator

3 days ago


Ashland, Oregon, United States Ashland Springs Hotel Full time

Imagine working in a serene spa environment, where guests come to relax and rejuvenate. As our Luxurious Spa Guest Services Coordinator, you'll be the welcoming face of our hotel, providing exceptional guest service and ensuring smooth operations.

About Us

Ashland Springs Hotel is a prestigious hotel located in charming Ashland, Oregon. Our historic hotel offers guests a luxurious retreat, complete with a peaceful sanctuary where they can unwind and rejuvenate.

Job Description

We're seeking a professional, detail-oriented individual to join our team as a Luxurious Spa Guest Services Coordinator. In this role, you'll manage spa appointments, bookings, and guest profiles, handle telephone inquiries and spa service reservations, process payments, and maintain accurate cash handling procedures.

Key Responsibilities:
  • Provide exceptional guest service and maintain a welcoming spa atmosphere
  • Manage spa appointments, bookings, and guest profiles
  • Handle telephone inquiries and spa service reservations
  • Process payments and maintain accurate cash handling procedures
  • Promote spa services, treatments, and special promotions
  • Monitor and maintain spa inventory
  • Assist with spa laundry and general upkeep
  • Coordinate with team members to ensure seamless service delivery
Required Qualifications:
  • High school diploma or GED
  • 1-3 months of related experience (customer service, hospitality, or spa)
  • Strong computer skills, including reservation systems and Microsoft Office
  • Excellent verbal and written communication abilities
  • Basic mathematical skills for handling transactions
  • Professional appearance and positive attitude
Physical Requirements:
  • Ability to stand for 6-8 hours per day
  • Capable of lifting/moving up to 25 pounds
  • Manual dexterity for computer work and handling items
What Makes a Great Candidate:
  • Exceptional customer service orientation
  • Strong attention to detail
  • Ability to maintain composure in fast-paced situations
  • Excellent problem-solving skills
  • Team-oriented mindset
  • Adaptable to changing priorities
Compensation:

We offer a competitive compensation package, including an estimated salary range of $17-$22 per hour, depending on experience and qualifications. This salary reflects the demands of the position, the cost of living in Ashland, Oregon, and industry standards.

About Ashland Springs Hotel

Ashland Springs Hotel is committed to providing a unique and memorable experience for our guests. We strive to create a welcoming and relaxing environment that exceeds their expectations. Join our team and become part of our mission to deliver exceptional service and create lasting memories.



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