Patient Service Representative II
1 month ago
As a Patient Service Representative II at Advocate Aurora Health, you will play a vital role in ensuring the smooth operation of our medical offices. Your primary responsibility will be to provide exceptional patient service, ensuring that our patients receive the highest level of care and attention.
Key Responsibilities
Greet patients and visitors, responding to routine requests for information and answering telephone calls.
Register patients, obtaining demographic and insurance information, verifying insurance coverage, and collecting co-pays and deductibles.
Schedule patient appointments, coordinate cancellations and reschedules, and provide accurate information regarding test preparations and arrival times.
Coordinate the scheduling of complex patient appointments, tests, and procedures, instructing patients on pre- and post-procedure protocols.
Update insurance, financial responsibility, and other data as needed, communicating changes to patients as appropriate.
Identify and resolve problems related to registration or authorizations, reporting issues to the appropriate individuals and departments.
Monitor patient flow, ensuring efficient and courteous care, and offer assistance to patients as needed.
Requirements
High school graduate or equivalent required.
One year of experience in customer service, preferably in a medical office setting, with experience in patient scheduling, registration, and department/medical clinic reception.
Excellent communication, interpersonal, and organizational skills, with the ability to work in a fast-paced environment and maintain attention to detail and accuracy.
Intermediate computer skills, including experience with Microsoft Office and electronic mail.
Understanding of basic medical terms and abbreviations used in patient scheduling and registration.
About Advocate Aurora Health
Advocate Aurora Health is a national leader in clinical innovation, health outcomes, consumer experience, and value-based care. With a commitment to providing equitable care for all, we offer a range of benefits and opportunities for growth and development. If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.
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