[LPN - Pre-Certifications - Patient Contact Center Specialist]
3 weeks ago
As a Licensed Practical Nurse (LPN) in the Patient Contact Center, you will play a vital role in ensuring seamless patient experiences. Your primary responsibilities will include processing patient appointment requests, verifying patient information, and obtaining necessary pre-authorizations for treatment and reimbursement. You will work closely with various departments to ensure timely and accurate communication, adhering to state and federal reimbursement and regulatory requirements.
Key Responsibilities- Process patient appointment requests and route them to the appropriate departments.
- Initiate the verification process and obtain pre-authorizations for treatment and reimbursement.
- Ensure adherence to state and federal reimbursement and regulatory requirements.
- Collaborate with various departments to ensure timely and accurate communication.
- Vocational/Technical Degree in Practical Nursing (Required)
- 2-3 years of progressive clinical experience (Required)
- 2-3 years of medical insurance or financial counseling, data entry, and customer service in a health-related environment (Preferred)
Required Certifications/Licensures: Licensed Practical Nurse (LPN) with current Georgia license
Physical Requirements- Near normal vision - Clarity of vision (both near and far), ability to distinguish colors
- Good - manual dexterity and eye-hand-foot coordination
- Ability to perform - repetitive tasks/motion
- Standing - Occasionally within shift (1-33%)
- Walking - Occasionally within shift (1-33%)
- Sitting - Continuously within shift (67-100%)
- Bending/Stooping - Occasionally within shift (1-33%)
- Pushing/Pulling - Occasionally within shift (1-33%)
- Reaching above shoulder - Occasionally within shift (1-33%)
Phoebe Health is a leading healthcare provider dedicated to delivering exceptional patient care and outcomes. We are committed to fostering a collaborative and supportive work environment that empowers our team members to grow and thrive.
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