ServiceNow ITOM Admin

4 weeks ago

Baltimore, Maryland, United States OneMain Financial Full time
Job Title: Sr ServiceNow ITOM Admin Engineer

OneMain Financial is seeking a seasoned ServiceNow ITOM Admin to join our dynamic team.

Job Summary

The ideal candidate is a passionate professional with a strong background in software development and IT operations, eager to deepen their expertise in ServiceNow and IT Operations Management.

Key Responsibilities
  • Develop and deploy ITOM solutions on the ServiceNow platform, enhancing IT operations and asset management through effective use of CMDB, Discovery, Service Mapping, Event Management, Integrations, etc.
  • Create automation scripts and tools within ServiceNow to streamline workflows, reduce manual effort, and enhance operational efficiency.
  • Participate in system upgrades, patches, and maintenance to ensure the stability and optimal performance of the ServiceNow platform.
  • Define, create, and manage ServiceNow Discovery schedules to ensure accurate and reliable data collection for the CMDB.
  • Develop procedures to review Discovery logs, identify and resolve issues, and maintain the health and integrity of the CMDB.
  • Collaborate with application teams to create and maintain Service Maps, accurately reflecting the relationships between business services and underlying IT infrastructure.
  • Build and manage integrations between ServiceNow and external systems using APIs, middleware, or custom scripts to facilitate seamless data exchange.
  • Apply understanding of servers (Windows, UNIX/Linux), databases, networking, and cloud services to optimize CMDB Inventory and network scans.
  • Work closely with IT infrastructure, application development, security, and compliance teams to gather requirements and deliver effective ServiceNow ITOM solutions.
  • Articulate the importance of configuration management and the role of the CMDB to various stakeholders, fostering understanding and alignment.
  • Interface with ServiceNow support and external vendors to resolve technical issues and stay abreast of new features and industry trends.
  • Guarantee that all ServiceNow processes and data management practices comply with internal policies and external regulations such as PCI, PII, GDPR, and SOX.
  • Establish robust access controls and security protocols within ServiceNow to safeguard sensitive data and maintain system integrity.
  • Keep comprehensive records of configurations, customizations, integrations, and operational procedures to support compliance and facilitate knowledge sharing.
  • Oversee the performance and health of ServiceNow ITOM modules, utilizing monitoring tools to detect and address performance anomalies.
  • Diagnose and resolve technical challenges related to CMDB accuracy, Discovery errors, Service Mapping discrepancies, and system integrations.
  • Identify and implement opportunities to enhance platform performance, efficiency, and user satisfaction.
  • Keep abreast of emerging technologies, industry trends, and best practices related to ServiceNow and IT Operations Management.
  • Participate in training, workshops, and certification programs to deepen technical knowledge.
  • Contribute to a culture of continuous learning by sharing insights and best practices with colleagues and team members.
Qualifications
  • Bachelor's degree in computer science, Information Technology, or a related field; equivalent experience will be considered.
  • 7+ years in IT, including systems administration, software development, automation, and networking.
  • Proficiency in programming languages such as JavaScript, Python, C# or similar, with experience in frameworks like .NET being advantageous.
  • Demonstrated passion for learning new technologies, particularly ServiceNow, and applying them effectively.
Benefits

OneMain Financial offers a comprehensive benefits package for full- and some part-timers, including health and wellbeing options, 401(k) matching, employee stock purchase plan, tuition reimbursement, continuing education, bonus eligibility, paid time off, paid holidays, and paid volunteer time.

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.

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