Care Coordination Specialist

1 day ago

Wilmington, North Carolina, United States Liberty Health Full time

About Liberty Health

Liberty Health is a dynamic leader in the healthcare industry, dedicated to delivering exceptional care and services to our community. As a Care Coordination Specialist, you will play a vital role in ensuring that our members receive the best possible care.

Estimated Salary: $60,000 - $80,000 per year, depending on experience and location.

About the Job

We are seeking an experienced Care Coordination Specialist to join our team. In this role, you will assist with access to care for CSNP members in collaboration with RN case managers and nurse practitioners. You will also obtain information for members based on the model of care requirements and document member information in the electronic medical record.

Duties and Responsibilities:

  • Assist with access to care for CSNP members in collaboration with RN case managers and nurse practitioners.
  • Obtain information for members based on the model of care requirements.
  • Document member information in the electronic medical record.
  • Communicate effectively with individuals across the care continuum.
  • Review appointments and communicate pertinent information to RN Case Manager(s) and nurse practitioner(s) for additional interventions.
  • Collaborate with IDT for coordination of care.
  • Communicate with member and/or family obtaining and providing information regarding care and needs.
  • Strong communication skills and focus on customer needs and services.
  • Assist with any patient emergency as needed.
  • Recommend and/or conduct specific areas of in-service or continuing education with patients and caregiver as appropriate.
  • Assist with compliance of quality measures for CSNP program.
  • Assist with HEDIS measures and collection of data.
  • Assist with collection and presentation of QA data for the CSNP program.
  • Participate on ICT meetings for CSNP members.
  • Function in CNA role if needed for member visits.
  • Perform other duties as assigned.

Requirements:

  • Graduated from an accredited Certified Nursing Assistant (CNA) program with a current CNA certification in the state of practice preferred.
  • 2 years' clinical experience as a Certified Nursing Assistant (CNA) in geriatric, adult or family practice setting, preferred.
  • 2 years' experience working in a community-based program involving geriatric, adult or family practice setting.
  • Pertinent clinical work experience relevant to population served.
  • Current BLS certification.
  • Must be able to demonstrate computer skills, including use of email and Microsoft office word and excel.
  • Must be able to demonstrate effective written communication skills, including but not limited to writing reports and correspondence.
  • Must be able to demonstrate effective verbal communication skills, including but not limited to speaking effectively to members, providers, families and staff and listening to members, providers and families.
  • Demonstrated ability to meet deadlines, and use time effectively and efficiently.
  • Demonstrated successful experience working in an environment of change. Effectively copes with change and uncertainty; responds and 'shifts gears' comfortably.
  • Is dedicated to meeting the expectations and requirements of both external and internal customers, acts with customers in mind.
  • Demonstrated ability to establish and maintain effective relationships with customers, and gain their trust and respect.
  • Uses logical methods to solve problems with effective solutions; looks beyond the obvious for solutions.
  • Is action oriented and sees challenges as opportunities.
  • Knowledge of community resources.
  • Previous experience working with behavioral health populations.
  • Experience working with low income and disadvantaged populations.
  • Previous work with vulnerable adults or senior population.
  • Must meet company driving standards.
  • Must have valid state driver's license and be able to drive a car.
  • Must meet company's automobile liability insurance standards and provide proof of coverage.
  • Must be able to independently travel to assigned locations.

Benefits:

  • We offer a competitive salary, excellent benefits package, and opportunities for professional growth and development.
  • Our comprehensive benefits package includes medical, dental, and vision coverage, as well as 401(k) matching and paid time off.
  • We are an equal opportunity employer and welcome diverse candidates to apply.

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