Automotive Receptionist

3 weeks ago

Greenwich, Connecticut, United States Penske Automotive Group Full time

Job Overview

Summary/Objective
The Receptionist serves as a front-line representative for the dealership, providing exceptional customer service and ensuring a customer-friendly environment. Key responsibilities include answering multi-line phone systems, greeting customers, and directing them to the appropriate party.
Essential Functions
  • Answers multi-line phone system in accordance with company policies, using a friendly and professional greeting.
  • Responds quickly and accurately to incoming telephone calls by routing calls, providing assistance, and furnishing general information to internal and external callers.
  • Offers to take messages or send caller to voicemail according to caller preference and company policy when the person being called is not available.
  • Greets and directs visitors, including customers and vendors, to the correct department and notifies the appropriate person that the visitor has arrived.
  • Obtains and records demographic information about each customer using the dealership's sales control system.
  • Hands out brochures and other information to visitors.
  • Answers basic customer inquiries and refers more complex inquiries to the appropriate person.
  • Greets customers in the service department during morning rush hour and obtains basic customer information.
  • Serves as a clerical and administrative backup.
  • Other duties as assigned.
Requirements
Competencies
  • Exceptional customer service skills.
  • Ability to clearly answer the phone and use the intercom.
  • Strong organization skills and ability to multi-task.
  • Ability to remain positive and professional in stressful situations.
  • Ability to read and comprehend instructions and information.
  • Ability to listen to customers and determine how to assist them.
  • Proficient with Microsoft applications.
  • Time management skills and ability to prioritize.
  • Excellent communication skills and works well in a team environment.
  • Fast and accurate data entry skills.
  • Ability to handle multiple calls at one time.
  • Maintain a professional appearance at all times.
Work Environment/Physical Demands
This position will primarily work in a retail automotive sales showroom. The employee will work with a computer, telephone, and other office equipment as appropriate. May be asked to drive cars on occasion. This position requires the ability to push, pull, stoop, kneel, reach, grasp, and involves repetitive motion, primarily typing. This position requires the ability to talk and hear.

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