Patient Experience Specialist Lead
3 days ago
Rutland Regional Medical Center seeks a skilled Patient Experience Specialist to lead its efforts in improving patient satisfaction and outcomes. This role requires strong leadership, communication, and analytical skills to analyze data, coach colleagues, and develop programs to enhance the patient experience.
As a key member of our team, you will work closely with organization leaders, physicians, front-line staff, patients, and their families to identify areas for improvement. You will also oversee the process for all patient satisfaction surveys, reporting, and dashboards, as well as present findings to various committees and teams.
This is an exciting opportunity for a professional who is passionate about delivering exceptional patient care and has experience working in a clinical or customer relations setting. If you have a Bachelor's Degree or equivalent combination of education and experience, and 3+ years of hospital, clinic, or customer relations experience, we encourage you to apply.
Key Responsibilities:
- Analyze data and identify trends to inform program development and coaching initiatives
- Develop and implement strategies to improve patient satisfaction and outcomes
- Coach colleagues on the use of patient experience data
- Oversee the process for all patient satisfaction surveys, reporting, and dashboards
- Present findings to various committees and teams
Requirements:
- Bachelor's Degree or equivalent combination of education and experience
- 3+ years of hospital, clinic, or customer relations experience required
- Prior experience in a clinical role preferred
- Certified Patient Experience Professional (CPXP) preferred
Benefits:
- Competitive salary range: $64,100.00 - $101,400.00
- Opportunity to make a meaningful impact on patient care and outcomes
- Collaborative and dynamic work environment
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