Security Technology Support Expert

2 weeks ago


Tempe, Arizona, United States Sentinel Technologies Full time
About the Job

We are seeking a highly skilled Cybersecurity Support Analyst to join our team at Sentinel Technologies, Inc.

Job Requirements

The ideal candidate must have a strong background in security technologies, including Cisco Security Products, EDR Platforms, Illumio Zero Trust, Tenable Products, and Email Security Products.

They must also possess excellent communication skills, both written and verbal, to effectively collaborate with customers and internal stakeholders.

Responsibilities
  • Support, administer, troubleshoot, repair, and escalate customer issues related to security technologies.
  • Provide timely and effective incident response, managing requests within established Service Level Agreements (SLA).
  • Manage vendor and service provider case management.
  • Perform health checks for various security products as needed.
Qualifications
  • Bachelor's degree in Computer Science, Information Assurance, or a related field.
  • At least 5 years of experience working with security technologies, preferably in a managed security services environment.
  • Strong understanding of network protocols and traffic flow in an enterprise environment.
  • Ability to analyze change impacts and communicate why changes may weaken security envelopes.
  • Experience with Virtualization Technologies (VMware, Hyper-V) is a plus.
  • Basic knowledge of Linux is a plus.
  • Excellent written and verbal communication skills.
  • Able to stay current on IT security trends, vulnerabilities, and news.
Benefits

We offer a competitive salary range of $85,000 - $120,000 per year, depending on experience. Our benefits package includes medical, dental, vision, 401(k), life insurance, income protection short and long-term disability, medical and child/elder care, flexible spending account plans, employee assistance program, two weeks' vacation, and additional paid time-off for personal and sick leave.

We are an equal opportunity employer committed to creating a diverse and inclusive work environment.

Sentinel Technologies, Inc. has been rated a top workplace every year since 2012.

Company Overview

Sentinel delivers solutions that address IT needs across multiple areas, including security, communications, systems & networks, software applications, cloud, and managed services. Since 1982, we have grown from technology maintenance services to become one of the leading IT services and solutions providers in the US. We align with global technology leaders like Cisco, Dell, VMware, and Microsoft and serve customers nationally and internationally.



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