Operations Director

7 days ago


Grand Rapids, Michigan, United States Evolution Americas Full time
Lead Operations Excellence in a Dynamic Gaming Industry

Elevate your career with Evolution Americas, a pioneering online gaming technology provider, as we seek an accomplished Operations Manager to spearhead our mission to deliver exceptional operational efficiency and client satisfaction.

About the Role

As the primary driving force behind our operations team, you will be instrumental in ensuring seamless business execution, fostering a high-performing team of over 900 employees, and promoting a positive work environment that supports individual and collective success.

  • Leadership & Team Management: Lead and mentor a diverse team of 900+ employees, including 20+ direct reports, by developing and implementing strategies to enhance team performance, engagement, and professional growth.
  • Performance Optimization: Drive operational excellence by setting clear performance targets, monitoring progress, and analyzing key metrics to ensure business objectives are achieved.
  • Client Satisfaction: Focus on improving guest experiences through the implementation of best practices, addressing client feedback, and ensuring service excellence.
  • Strategic Planning: Collaborate with senior management to develop and execute strategic plans that align with company goals, adapting strategies as needed to respond to evolving market conditions and business needs.
About You

We are seeking a results-driven leader with a passion for excellence and a commitment to creating outstanding service experiences. Your minimum 10 years of experience in a leadership role within the hospitality and/or gaming industry, managing teams of 20+ direct reports, is essential.

A strong analytical and problem-solving mindset, combined with excellent interpersonal and communication skills, is crucial for this role. If you thrive in a fast-paced environment, adapt strategies and approaches to meet changing business needs, and prioritize employee engagement and development, we want to hear from you.

Why Choose Us?

Evolution Americas offers a dynamic work environment where your impact is significant, and your contributions are valued. With opportunities for professional development and career advancement, attractive salary packages, and benefits that recognize your skills and experience, join us and take your career to new heights.



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