Senior Claim Supervisor

3 weeks ago


Montpelier, Vermont, United States Vermont Mutual Insurance Full time
Job Summary

Vermont Mutual Insurance is seeking a highly skilled and experienced Claim Supervisor to join our team. As a key member of our claims department, you will be responsible for overseeing the direct supervision of a dedicated claim adjusting unit handling specified lines of business.

Key Responsibilities
  • Leadership and Supervision: Direct and monitor the assigned claim adjusting and support personnel to ensure the timely, accurate, and fair investigation, evaluation, and disposition of all claims assigned to the unit.
  • Staff Development: Select, develop, motivate, train, and retain a competent staff to ensure the highest level of performance and productivity.
  • Claim Workload Management: Monitor and review the claim workload and a cross-section of claim files to ensure that productivity levels are met and defined quality standards are achieved.
  • Expense Control: Monitor loss adjustment expense and take steps to mitigate expenses wherever reasonably feasible.
  • Communication: Provide accurate, courteous, and timely information to all external and internal customers concerning claim status and other inquiries.
Requirements
  • Education: Bachelor's degree in business, insurance, or a related field, or its equivalent.
  • Experience: Seven or more years of relevant claim supervisory and technical experience with demonstrated achievement and progressive responsibilities.
  • Skills: Strong knowledge of the technical aspects of property and/or casualty claims, including automobile, general liability, subrogation, and litigation.
  • Licenses: Appropriate state Adjuster's License(s) where required by law.
Working Conditions

The physical demands of this position are minimal, and the work environment is typical of similar jobs in comparable organizations. Occasional overnight travel may be required.


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