Automotive Business Leader

3 days ago

Georgetown, Kentucky, United States Leeds West Groups Full time

Job Overview



We are seeking a skilled Automotive Business Leader to oversee the daily operations of our stores, ensuring exceptional customer satisfaction and maximizing business goals. This role requires strong leadership skills, excellent communication abilities, and a passion for delivering quality work.



About the Job



This full-time position is responsible for managing daily business operations, including scheduling, staffing, customer satisfaction, and workflow optimization. You will analyze and monitor key performance indicators (KPIs) to track shop performance and identify areas for improvement. Additionally, you will develop and implement strategies for customer retention and future business growth.



Key Responsibilities




  • Manage daily business operations, including scheduling, staffing, customer satisfaction, and workflow optimization
  • Analyze and monitor key performance indicators (KPIs) to track shop performance and identify areas for improvement
  • Develop and implement strategies for customer retention and future business growth
  • Provide legendary customer service and ensure customer satisfaction through professional and effective customer interactions and communications
  • Oversee, analyze, manage, and control inventory levels, inventory shrinkages, business costs and expenses, responsible use of P-Card, payroll management, injury and damage claims, and more
  • Act as a key holder for the facility and successfully fulfill opening and closing procedures
  • Maintain a clean, organized, and safe work environment in accordance with company policies and OSHA regulations
  • Stay current on industry trends, technology advancements, and regulatory changes affecting automotive repair and safety
  • Collaborate with senior management to develop and execute business plans, directives, initiatives, programs, budgets, and more


Requirements



To be successful in this role, you must have:




  • A strong sense of integrity
  • Excellent people management skills
  • Excellent analytical, decision-making, and problem-solving skills
  • Excellent active listening skills
  • Excellent verbal and written communication skills
  • Excellent interpersonal, supervisory, diplomacy, and leadership skills
  • Excellent sales and customer service skills
  • Extensive knowledge of the automotive industry, automotive repair, business acumen, finance principles, procedures, and best practices
  • Strong technical knowledge of automotive systems, diagnostics, and repair procedures
  • Excellent organizational skills and attention to detail
  • Excellent time management skills
  • Proficient with technology, computer, and software systems
  • Proficient in inventory and expense management
  • Ability to thrive in a high-paced sales environment
  • Ability to provide and receive constructive feedback
  • Ability to manage priorities, multitask, and complete objectives with minimal supervision
  • Ability to meet consistent attendance expectations


Education and Experience



The ideal candidate will have:




  • A minimum age requirement of eighteen years
  • An active and unrestricted driver's license
  • A high school diploma or equivalent
  • A minimum of three years of related experience
  • A minimum of three years of managerial experience preferred


Work Environment and Physical Demands



This role operates in a fast-paced automotive retail and repair environment where employees are regularly exposed to indoor and outdoor climates and changing temperatures, automotive tools, equipment, fluids, and chemicals. The proper enforcement and use of Personal Protective Equipment (PPE), adherence to uniform standards, and compliance with OSHA safe workplace standards are required.



Salary and Benefits



The estimated salary for this position is between $70,000 and $100,000 per year, depending on experience and qualifications. We offer a range of benefits, including health insurance, flexible spending accounts, retirement savings plan, paid time off, holidays, pay incentive programs, performance awards, professional development opportunities, and employee discounts on automotive services and products.

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