Patient Experience Ambassador

4 weeks ago


Milwaukee, Wisconsin, United States Children's Wisconsin Full time

Job Summary

Children's Wisconsin is seeking a dedicated and compassionate Patient Experience Ambassador to join our team. As a key member of our patient relations department, you will play a vital role in ensuring that every child and family who interacts with our organization receives exceptional care and service.

Key Responsibilities

  • Serve as the first point of contact for patients and families, providing empathetic and personalized support throughout their experience.
  • Collaborate with cross-functional teams to resolve complaints and concerns in a timely and effective manner.
  • Develop and implement strategies to improve patient satisfaction and experience.
  • Provide education and training to staff on patient relations best practices and cultural competence.

Requirements

  • Associate's degree in Health Science, Psychology, Public Relations, Social Work, or a closely related field.
  • 3 years of experience in customer service, patient advocacy, or a related field.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse populations.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

How to Apply

If you are a motivated and compassionate individual who is passionate about delivering exceptional patient experience, please submit your application today.



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