Credit Union Collections Specialist

4 weeks ago


Pompano Beach, Florida, United States We Florida Financial Full time

Job Description

We Florida Financial is seeking a highly skilled Credit Union Collections Specialist to join our team. As a Credit Union Collections Specialist, you will be responsible for protecting our assets by identifying and collecting consumer loans, mortgage loans, and negative share/share draft accounts that are late, delinquent, or potentially delinquent.

Key Responsibilities

  • Contact delinquent members through various communication channels to discuss their consumer loan/credit card and negative share/share draft accounts.
  • Initiate collection notices to members within FDCPA guidelines.
  • Document collection actions taken.
  • Assign vehicle loans for repossession using established procedures.
  • Research posting and transaction mistakes.
  • Negotiate settlements with members and debt relief agencies.
  • Assist outside collections agencies and legal counsel.
  • Remain current on legal and regulatory issues that may affect the loan department.
  • Cross-train to learn other responsibilities.
  • Provide debt and financial counseling using established procedures.

Requirements

  • Knowledge of collections, lending, and financial regulations, including FDCPA, FCRA, SCRA, and UDAAP.
  • Industry collections policies, procedures, and servicing philosophy.
  • Collections platforms such as Akuvo, eOscar, and Meridian Link.
  • Microsoft suite, including Teams and Outlook.
  • Ability to understand and follow complex written and oral instructions.
  • Comprehend and retain complex functions and procedures.
  • Express oneself clearly and concisely, both orally and in writing.
  • Prepare and maintain confidential records and reports.
  • Gather, assemble, correlate, and analyze facts and develop solutions.
  • Analyze statistical and financial data.

Education and Experience

A high school level of language, math, and reasoning skills is required. Two years of experience in a related field with equal responsibilities is acceptable. Formal training should be supplemented with continuing education and self-development programs.



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