Credit Union Collections Specialist
4 weeks ago
Job Description
We Florida Financial is seeking a highly skilled Credit Union Collections Specialist to join our team. As a Credit Union Collections Specialist, you will be responsible for protecting our assets by identifying and collecting consumer loans, mortgage loans, and negative share/share draft accounts that are late, delinquent, or potentially delinquent.
Key Responsibilities
- Contact delinquent members through various communication channels to discuss their consumer loan/credit card and negative share/share draft accounts.
- Initiate collection notices to members within FDCPA guidelines.
- Document collection actions taken.
- Assign vehicle loans for repossession using established procedures.
- Research posting and transaction mistakes.
- Negotiate settlements with members and debt relief agencies.
- Assist outside collections agencies and legal counsel.
- Remain current on legal and regulatory issues that may affect the loan department.
- Cross-train to learn other responsibilities.
- Provide debt and financial counseling using established procedures.
Requirements
- Knowledge of collections, lending, and financial regulations, including FDCPA, FCRA, SCRA, and UDAAP.
- Industry collections policies, procedures, and servicing philosophy.
- Collections platforms such as Akuvo, eOscar, and Meridian Link.
- Microsoft suite, including Teams and Outlook.
- Ability to understand and follow complex written and oral instructions.
- Comprehend and retain complex functions and procedures.
- Express oneself clearly and concisely, both orally and in writing.
- Prepare and maintain confidential records and reports.
- Gather, assemble, correlate, and analyze facts and develop solutions.
- Analyze statistical and financial data.
Education and Experience
A high school level of language, math, and reasoning skills is required. Two years of experience in a related field with equal responsibilities is acceptable. Formal training should be supplemented with continuing education and self-development programs.
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