Medical Support Specialist

7 days ago


Hendersonville, North Carolina, United States UNC Health Care Full time
About the Role

We are seeking a highly skilled Medical Support Specialist to join our team at UNC Health Care.

Job Summary

The Unit Clerk / Nursing Assistant will be responsible for organizing and facilitating common administrative and logistic tasks arising from the regular clinical operations of the unit. As needed, this role will also step in to deliver patient care utilizing the nursing process under the direction of a Registered Nurse.

Responsibilities and Scope
  • Coordinates patient movement to and from the unit, whether within the hospital, to other institutions or as part of the discharge process. Assists patients and their families during admission to the clinical area, orientation to the hospital/clinic/home health experience, and discharge.
  • Answers patient and family queries by phone or other mediums and escalates to appropriate staff as needed. Schedules patient discharge and post-discharge consultations.
  • Acts as primary service representative for unit to staff and visitors. Maintains simple accountability systems for the unit, such as physical environment checklists.
  • Assists physicians and other health care providers with routine examinations and procedures, as well as procurement of equipment and supplies during emergency situations.
  • Observes, collects, and documents patient information obtained while providing care and promptly reports significant changes in the patient's condition to a registered nurse or physician.
  • Assists patients with routine activities of daily living (ADL) such as bathing, dressing, feeding and assisting with ambulation as outlined in plan of care
Qualifications
  • Associate's Degree or an equivalent combination of experience and education
  • Experience with common computer applications including Microsoft Office or similar. Experience using simple e-commerce or online ordering tools.
  • Must have nursing assistant certification, such as Nurse Aide I registration as administered by the North Carolina Board of Nursing (NCBON) or equivalent
  • Current Basic Life Support (BLS) certification
  • Preferred: Experience working with an electronic medical recordkeeping (EMR) system such as EPIC, Experience working in a hospital setting

The estimated salary for this role is $45,000 - $60,000 per year, depending on qualifications and experience.



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