IT Infrastructure Specialist
7 days ago
The Network Administrator is a highly skilled technical resource responsible for providing onsite and remote support for customers on deployed technologies. This role requires proactive and reactive services to new and existing customers in support of their IT infrastructure. The successful candidate will work closely with the Director of IT to ensure seamless execution of tasks and projects.
Key Responsibilities:
• Respond to customer inquiries in a courteous and professional manner
• Create, document, and escalate issues and problems according to ticketing standards and SLAs
• Monitor assigned tickets and tasks and provide service or escalation as necessary
• Provide support for escalated service desk tickets following established protocols
• Deliver technical customer support over the phone and in person
Additional Responsibilities:
• Participate in emergency on-call rotation schedule
• Internal IT Support as needed
• Identify sales opportunities and pass the information to correct team members
• Maintain accurate and timely timesheet and expense report entries
Technical Skills:
• Ability to troubleshoot and administer Microsoft Windows Server, Microsoft Windows Active Directory, Microsoft Exchange, Microsoft 365, Enterprise Anti-Virus solutions, Microsoft Hyper-V, Enterprise Backup Solutions, SonicWall Network Devices, and Microsoft Windows Desktop OS
• Working knowledge of HP and Dell equipment
• Knowledge and understanding of AD, DNS, the Internet, and mail flow
Soft Skills & Abilities:
• Strong written and verbal communication skills
• Pleasant and professional demeanor in all client and internal communications
• Ability to multitask
• Intellectually resourceful with sound judgment and effective decision-making abilities
• Independent worker able to work effectively on daily tasks without direct supervision
• Strong organization skills and ability to operate efficiently throughout daily tasks
• Demonstrates empathy with users and professionalism at all times
• Work well with clients at all levels, from executive to IT personnel to end user
• Operates with client satisfaction in mind
• Energetic, enthusiastic, and results-oriented
Requirements:
• Bachelor's degree preferred
• 3+ years of relevant IT experience
• Preferred Certifications: CompTIA A+, Microsoft 365 Certified: Messaging Administrator Associate, Microsoft Certified: Azure Administrator Associate, SonicWall Network Security Professional (SNSP)
• Experience in Managed Services platforms, and Cloud Backup solutions a plus
Work Environment/Physical Demands:
• Use of computer and office equipment
• Ability to remain calm in stressful situations
• Performs all administrative functions expected at this level
Additional Requirements:
• Ability to schedule for evening or weekend work occasionally
• Valid driver's license in your state of residence and reliable personal vehicle
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