Customer Service Expert

1 week ago


Inver Grove Heights, Minnesota, United States Miller Edge, Inc. Full time
About the Role

We are seeking an experienced Customer Service Representative to join our dynamic team at Miller Edge, Inc. This is a fantastic opportunity to work in a fast-paced environment and contribute to the success of our business.

Key Responsibilities
  • Develop New Prospects: Identify and develop new business opportunities through effective communication with customers and internal stakeholders.
  • Product Recommendations: Provide expert advice on Miller Edge products and solutions to customers, tailoring recommendations to their specific needs.
  • Strategic Coordination: Collaborate closely with Regional Sales Managers to align sales strategies with regional, team, and company objectives.
  • Outbound Sales Initiatives: Execute targeted outbound contact programs to drive sales growth and enhance customer satisfaction.
  • Timely Responses: Respond promptly and accurately to quote requests, ensuring timely order processing and seamless customer experiences.
  • Critical Thinking & Problem-Solving: Leverage your expertise to guide customers through complex product selection processes, ensuring clarity and completeness in order details.
  • Exceptional Customer Service: Deliver outstanding service by addressing customer inquiries empathetically, fostering genuine connections, and providing personalized solutions.
Requirements
  • High School Diploma or Equivalent: A minimum of a high school diploma or equivalent is required.
  • Customer Service Experience: Proven experience in customer-facing roles, preferably in a B2B context.
Preferred Qualifications
  • Sales Experience: Prior experience in sales, particularly in the electrical and building products industry.
  • Industry Knowledge: Familiarity with production or manufacturing-based industries is a plus.
What We Offer

In addition to a competitive salary and benefits package, we offer a dynamic work environment, ongoing learning opportunities, and a collaborative team atmosphere.



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