Spa Operations Assistant Manager

4 weeks ago

New Brunswick, New Jersey, United States Hand & Stone - FGG Spas Full time
Benefits:
  • 401(k)
  • 401(k) matching
  • Performance-based bonuses
  • Dental coverage
  • Employee discounts
  • Health insurance
  • Career advancement opportunities
  • Paid time off
  • Training and development programs
  • Vision coverage

Hand & Stone Massage and Facial Spa is seeking a dedicated and skilled Assistant Spa Manager. The ideal candidate will possess 1–3 years of leadership experience, demonstrating responsibility and a strong drive to enhance team performance. We are looking for an individual interested in a long-term career with significant opportunities for professional development. Previous experience in the spa industry or in membership-driven sales is advantageous but not mandatory.

Key Responsibilities:

  • Deliver exceptional customer service to all guests and members.
  • Maintain personal sales performance, consistently meeting or exceeding targets.
  • Oversee daily operations of the front desk.
  • Assist the General Manager in managing sales performance by driving key metrics.
  • Participate in the recruitment, hiring, onboarding, and training processes.
  • Coach and monitor team performance.
  • Educate members about services and sales, including setting sales goals and incentives.
  • Promote products and services with enthusiasm.
  • Handle administrative tasks alongside the General Manager, including reporting and cash management.

Role Requirements:

  • Strong passion for engaging with people and providing outstanding service.
  • Flexibility to work varied hours, including evenings, weekends, and holidays.
  • Willingness to travel occasionally for training sessions or business-related activities.
  • Excellent verbal and written communication skills.
  • A quick learner with a positive attitude.
  • Ability to thrive in a fast-paced, high-volume environment.
  • Proficiency in computer systems; familiarity with retail or appointment booking software is a plus.
  • A collaborative team player who can also work independently with minimal supervision.
  • Exceptional organizational skills, attention to detail, and multitasking abilities.
  • Strong critical thinking skills, including the ability to resolve customer conflicts.

Compensation Package: We offer a competitive compensation package designed to reward your contributions and drive your success:

  • Base Salary: Competitive hourly rate ranging from $17-$18, based on experience and skills.
  • Bonus: Opportunity to earn monthly performance bonuses, averaging between $300 and $400, based on individual and team achievements.
  • Commission: Uncapped commission structure, allowing for significant earning potential based on sales performance, with top performers typically earning an additional $1-$2 per hour in commission.

Total Average Earnings: With our competitive base rate, lucrative bonuses, and uncapped commission structure, our Assistant Managers typically earn an average total annual compensation ranging from $38,000 to $46,000, depending on individual performance.

About FGG Spa, LLC:
FGG Spa, LLC is a growth-oriented franchisee of Hand & Stone Massage and Facial Spa, currently operating numerous locations across multiple states. Our organization is structured to provide benefits that many family-owned businesses cannot offer, while still maintaining a family-oriented culture. We prioritize our people, as we are fundamentally in the people business.

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