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Pharmacy Manager

1 month ago

Ogden, Utah, United States Walgreens Full time
Job Summary

As a Pharmacy Manager at Walgreens, you will be responsible for providing pharmacy consulting services with empathy to patients regarding the effective usage of medications and awareness with drug interactions. You will offer preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcomes services. Your primary goal will be to ensure the proper operation of the pharmacy, including ensuring compliance with regulations, company policies, and standards.

Key Responsibilities
  • Engage patients by greeting them and offering assistance with products and services.
  • Resolve patient issues in a timely manner and answer questions to ensure a positive patient experience.
  • Model and share customer service best practices with all team members to deliver a distinctive and joyful patient experience.
  • Connect with patients by anticipating needs and proactively offering services.
  • Lead efforts on enhancing patient experience by increasing awareness of healthcare services offered through Walgreens.
  • Counsel patients and answer their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refer to medical provider as needed.
  • Perform pharmacist tasks, including compounding, drug therapy reviews, verification, and medication management.
  • Ensure the pharmacy operates in accordance with regulations, company policies, and standards.
  • Establish procedures that promote the efficient workflow of the pharmacy, including overseeing staff scheduling, assigning roles, coordinating activities, and soliciting team member suggestions.
  • Collaborate with Store Manager to define and develop new strategic business opportunities.
  • Maintain current knowledge of information technology associated with pharmacy systems, including workflow, prescription fulfillment, billing, clinical documentation, training, inventory management, and point of sale registers.
  • Ensure the accurate processing of insurance claims to resolve patient issues and prevent payment rejections.
  • Follow up with medical providers' offices to clarify prescribed medications, dosages, refills, interactions, and allergies.
  • Perform clinical and wellness services, including immunizations, diagnostic testing, disease state management, and other healthcare services.
  • Manage the maintenance, housekeeping, and improvement of the pharmacy department, including repairs, cleaning, new equipment, and changes to the layout.
  • Prepare, maintain, and submit all records, reports, and other documentation as required by state and federal laws.
  • Collaborate with Store Manager on pharmacy staff hiring and carry out discipline and termination as necessary.
  • Partner with Store Manager to establish expectations and goals while promoting teamwork.
  • Monitor and recognize pharmacy employee progress and implement rewards programs while fostering a shared vision.
  • Optimize patient experience through focused coaching and performance behaviors.
  • Manage pharmacy staff performance by conducting formal performance reviews and overseeing the training of pharmacy employees.
  • Identify and develop high-potential team members and collaborate with Store Manager to proactively manage career progression.
  • Address employee relations concerns and maintain morale by checking on employee welfare, addressing complaints, conflicts, and ensuring positive employee management relationships.
  • Maintain current knowledge and required licensing/credentialing/certification as established by federal and state regulations to provide such clinical services.
  • Maintain and enhance current knowledge and skills related to pharmacy and healthcare by reading pharmacy-related journals, company publications, and communications.
  • Obtain necessary certifications, education credits, and training, including learning modules, as required by the Company.
  • Seek professional development by monitoring one's performance, soliciting constructive feedback, and leveraging healthcare supervisor and store manager as mentor and coach.
  • Support the Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff.
  • Responsible for analyzing performance data, including pharmacy financial, customer service, and inventory.
  • Manage pharmacy asset protection activities and oversee inventory management.
  • Identify pharmacy performance trends and opportunities for improvement.
  • Develop and maintain good relationships with local medical community, including physicians, nurses, and other healthcare providers.
  • Reach out to the community to promote the pharmacy business and further enhance growth opportunities.
  • Support Store Manager in expanding health and wellness awareness in the community.