Enterprise Technology Service Manager

4 weeks ago

Columbus, Ohio, United States McKesson Full time

Job Title: Enterprise Technology Service Manager

Job Summary:

We are seeking an experienced Enterprise Technology Service Manager to join our team at McKesson. As a key technology partner for the Oncology Segment CIO, you will be responsible for the development, implementation, and management of best practice methodologies and technology services within the Enterprise Infrastructure department.

Key Responsibilities:

  • Assess and maintain an infrastructure risk profile for the business unit
  • Establish, maintain, and ensure execution of a de-risking roadmap that is aligned and funded by the CIO
  • Oversee the budget impact of all IE&O services and provide budget guidance to both IE&O service managers and the CIO
  • Partner with sourcing and service owners to develop and manage strategic technology partner and vendor relationships
  • Lead the identification, development, and implementation of best practice methodologies within the CIO organization
  • Cultivate continuous improvement in technology services, focusing on enhancing efficiency, reliability, and user satisfaction
  • Implement strategies to streamline operations and leverage technology to meet business needs
  • Collaborate with IT, operations, security, and other key departments to ensure technology best practices and services are integrated with overall business strategies and operational plans
  • Develop key performance indicators (KPIs) to measure the effectiveness of implemented best practices and technology services
  • Ensure compliance with governance frameworks and compliance controls to ensure adherence to best practices, regulatory requirements, and industry standards within technology services

Requirements:

  • Typically requires 13+ years of professional experience and 6+ years of diversified leadership, planning, communication, organization, and people motivation skills (or equivalent experience)
  • Deep understanding of technology infrastructure, including cloud, platform, network, transport, application delivery, datacenter, client services, and industry best practices in IT service management
  • Knowledge of governance, risk management, and compliance frameworks related to technology services
  • Proven experience in technology service management, best practices development, and process improvement, ideally within a large-scale enterprise environment
  • Innovative thinker with a commitment to leveraging technology to drive organizational efficiency and effectiveness
  • Strong leadership and strategic planning skills, with the ability to drive cross-functional initiatives and manage complex projects

Education:

Bachelor's degree in information technology, Computer Science, Business Administration, or related field (or equivalent experience); advanced degree or professional certifications in IT service management or related areas preferred

About McKesson:

Mckesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Mckesson is in the business of better health, and we touch the lives of patients in virtually every aspect of healthcare.

We partner with payors, hospitals, physician offices, pharmacies, pharmaceutical companies, and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.

Every single McKesson employee contributes to our mission-by joining McKesson you act as a catalyst in a chain of events that helps millions of people all over the globe.

Talented, compassionate people are the future of our company-and of healthcare.

At McKesson, you'll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare.

Your expertise, drive and passion can help us improve everything we touch, from providers to payors to pharmacies.

Wherever you contribute here at McKesson, you will have the ability to make a real impact in the lives of others.

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