Restaurant Operations Manager

3 weeks ago


Seattle, Washington, United States Dave's Hot Chicken Full time
Job Summary:

The Shift Leader is responsible for overseeing all Restaurant activities while on duty. They work closely with the Restaurant Management Team to ensure that all activities align with the Restaurant's business plan. The Shift Leader ensures that Team Members are performing their job responsibilities and meeting expectations.

Key Responsibilities:

Perform leadership, management, and organizational tasks while supervising fellow Team Members
Monitor Team Member performance and ensure compliance with company and safety policies
Delegate tasks effectively and communicate with the Restaurant Management Team
Organize shift schedules, monitor attendance, and assign duties to Team Members
Ensure Restaurant cleanliness and maintain a positive attitude while conducting duties
Handle Guest concerns and complaints professionally and calmly

Requirements:

Current student or high school diploma/GED preferred
Must be at least 18 years old and fluent in English
Certified in all stations following the DHC Training Program
Flexibility to work nights, weekends, holidays, opening and closing shifts
Ability to stand for long periods and work in a fast-paced environment
Positive attitude and commitment to Guest satisfaction

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