Senior Safety Operations Manager

7 days ago


San Mateo, California, United States Roblox Full time
Role Overview

At Roblox, we're building a platform that empowers our community to bring any experience to life. As the Product Support Manager, you will play a critical role in maintaining and refining our safety product features to ensure a safe and civil environment for all users.

Responsibilities
  • Safety Feature Management: Manage and refine the workflows for our content safety moderation product to ensure timely and effective moderation of user-generated content.
  • Cross-Functional Collaboration: Work with cross-functional teams to identify areas for improvement in our content safety moderation processes and collaborate to implement solutions that enhance the safety of our users.
  • Performance Metrics: Ensure that our team is meeting performance metrics and delivering an exceptional experience to our customers.
  • Product Development: Partner with product and engineering teams to ensure that content safety moderation features are being developed and implemented.
  • Data Analysis: Analyze data and provide insights to inform decision-making related to content safety moderation on our platform.
Requirements
  • Operations Management Experience: 5+ years of experience in operations management or product support, with a focus on content safety moderation workflows.
  • Program Management Skills: Strong program management skills, with experience leading projects at scale.
  • Process Development: Experience developing processes to improve operational efficiency.
  • Data-Driven Decision Making: Experience using data to lead decision-making.
  • Collaboration Skills: Strong collaboration skills, with the ability to work with cross-functional teams, specifically product, engineering, and BPO workforces.
What We Offer
  • Competitive Salary: $167,360 - $211,290 per year, depending on experience.
  • Benefits Package: Excellent medical, dental, and vision coverage, a rewarding 401(k) program, flexible vacation policy, and more.
About Us

We're committed to providing equal employment opportunities to all employees and applicants for employment, and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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