Telecommunication Specialist for Evening Shifts
3 weeks ago
The Telecommunications Operator II is responsible for handling incoming and outgoing calls, using a computer-based PBX Smart Console.
This role involves processing all telephone calls to the Medical Center's main telephone number, handling patient location calls, responding to emergency calls and codes, and providing the appropriate information to the caller.
During After-Hours, support and ensure department administrative telephone lines are answered in a timely and professional manner.
Primary Duties and Responsibilities:- Process incoming and outgoing calls from a computer call processing application.
- Maintain at least 6 months of experience in a call center, doctor's front office setting, and/or answering service.
- Monitor alarms and respond to emergency notifications in a timely manner.
- Direct calls to appropriate departments, medical staff inside/outside the medical center, and handle patient location calls.
- Take messages for CSMC 24 Hours Answering Service.
- Perform miscellaneous Microsoft Office clerical duties as assigned.
- Type at a rate of 35-45 WPM.
- Communicate and listen clearly and concisely with inside/outside callers.
- Work every weekend.
- High School Diploma/GED.
- At least 6 months of experience in a call center, doctor's front office setting, and/or answering service.
- Ability to communicate and listen clearly and concisely with inbound/outbound callers.
- Proficient computer skills, especially Microsoft Office applications.
- Able to work the Evening shift (Weekends: 3:30pm - 12:00am schedule).
$21-$32.67 per hour
About UsCedars-Sinai Medical Center is a leading healthcare provider committed to delivering exceptional patient care, innovative research, and community service.
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