Business Process Manager

3 days ago


Chicago, Illinois, United States Bank of America Full time
Job Title: Business Process Manager

At Bank of America, we are committed to delivering exceptional results through our commitment to operational excellence. As a Business Process Manager, you will play a critical role in leading and executing internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF).

Key Responsibilities:
  • Execute LOB or ECF processes and tools to drive adherence to enterprise-wide standards.
  • Support the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls.
  • Identify issues and control improvements for remediation and build out action plans and milestones.
Requirements:
  • 10 years of business or technology experience.
  • Ideal experience in business Process Management (BPM, Six Sigma, Lean experience a plus).
  • Understanding of Infrastructure Technology functions and processes.
  • Working knowledge of process-based technology framework (such as Infrastructure Technology Library (ITIL)). Certification a plus.
Desired Skills:
  • Working experience with Process Maturity Assessments CMMI, TIPA or other best practice based on ISI/IEC 15504 standard. Certification a plus.
  • ARIS (Architecture of Integrated Information Systems) modeling experience a plus.
  • Knowledge of banking technology.
Skills:
  • Controls Management
  • Oral Communications
  • Risk Management
  • Stakeholder Management
  • Strategy Planning and Development
  • Continuous Improvement
  • Drives Engagement
  • Influence
  • Strategic Thinking
  • Talent Development
  • Data and Trend Analysis
  • Decision Making
  • Monitoring, Surveillance, and Testing
  • Problem Solving
  • Quality Assurance

Shift: 1st shift (United States of America)

Hours Per Week: 40



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