Public Benefits Navigator

4 weeks ago

Brooklyn, New York, United States Center For Family Life Full time
Job Title: Client Services Public Benefits Enroller

At Center For Family Life, we are seeking a highly motivated and detail-oriented Client Services Public Benefits Enroller to join our team. This role is responsible for coordinating access to resources that help clients secure access to public benefits.

Key Responsibilities:
  • Assess client eligibility for public benefits by completing financial intakes over the phone or in-person.
  • Provide screening, information, and one-on-one assistance to connect individuals to public benefit programs.
  • Recruit and obtain referrals of clients determined to be eligible for benefits enrollment services.
  • Effectively utilize external and internal databases to track client information.
  • Represent and promote the agency's mission and programs in various public settings.
  • Maintain client confidentiality and adhere to privacy laws.
  • Track program goals and ensure they are met.
  • Conduct workshops to educate clients on public benefits.
Requirements:
  • Bachelor's Degree preferred, or equivalent professional and community experience.
  • Experience working in a non-profit or community setting preferred.
  • Customer service experience preferred.
  • Knowledge of public assistance programs and familiarity with enrollment processes.
  • Ability to develop strong partnerships with internal and external stakeholders.
  • Excellent customer service, relationship, and problem-solving skills.
  • Detail-oriented, highly organized, and dependable.
  • Bilingual: English/Spanish required.
Working Conditions:
  • Work primarily in an office setting.
  • Considerable time spent at a desk using a computer.
  • May attend meetings with different personnel and supervisors.
  • Some travel throughout Brooklyn, New York required to meet with clients.
  • Flexible schedule for occasional evening or weekend work.
  • Fast-paced, high-energy, and highly-collaborative environment.

The Client Services Public Benefits Enroller position focuses on determining clients' eligibility and completing their enrollment in public benefits. The salary range is $42,500 - $45,000 per year, commensurate with education and experience. This is a full-time position at 35 hours per week, with benefits including medical, dental, vision, and life insurance, as well as the opportunity to participate in additional voluntary life, disability, and 403B retirement plan. Up to four weeks paid vacation.

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