Hospitality Operations Manager
1 week ago
Solista Senior Living by Cogir Mountain is seeking a Resident Services Coordinator to join our team. As a key member of our community, you will be responsible for providing exceptional service to our residents and their families. We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development.
About the Role
This is an exciting opportunity to join our team as a Resident Services Coordinator. In this position, you will be responsible for overseeing key resident-facing areas, including reception, dining services, and housekeeping. You will work closely with our Executive Director to ensure a welcoming environment for residents and families.
Responsibilities
* Serve as the on-site executive, assisting with overall operations and acting as the main contact for staff, residents, prospects, community organizations, government agencies, and the public.* Provide leadership for staff and residents, proactively solving problems and addressing issues as they arise.* Assist with maintaining departmental policies, procedures, and licenses in compliance with company, federal, state, and local regulations.* Supervise, direct, and motivate concierge, housekeeping, and dining staff, ensuring proper training and maintaining high morale.* Oversee dining room services to ensure residents experience the highest level of customer service and resident satisfaction.* Assist with various housekeeping and waitstaff duties as needed.* Foster an atmosphere of stability that supports the personal dignity of residents.* Actively participate in on-site sales activities, including tours for prospective residents and special events.
Requirements
* A High School diploma is required. An associate or bachelor's degree in hospitality, business, or a related field is preferred.* 2-3 years of experience in retirement housing, hospitality, or healthcare management, ideally in a leadership role, is required.* Proficiency with computer systems, particularly Excel, Word, and Outlook.* A valid driver's license.* High attention to detail and accuracy in all tasks.* Strong time management skills with the ability to handle frequent interruptions.* Demonstrates initiative, good judgment, and professional ethics.* Customer-focused mindset, with a pleasant demeanor and excellent communication skills.* Flexible to occasionally work evenings and weekends and be on call as needed.
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