Office Coordinator

4 weeks ago


Santa Ana, California, United States SERVPRO Full time
Make a Difference in People's Lives

At SERVPRO, we're seeking a highly motivated and organized Office Coordinator to join our team. As an Office Coordinator, you will be responsible for performing all job file coordinator tasks related to customer calls, job monitoring, tracking, coordination, uploads, and audits of jobs. You will also perform general office duties, such as drafting correspondence, filing, and creating reports.

Key Responsibilities:
  • Monitor job file status and job file audit status
  • Maintain job file WIPs
  • Monitor and ensure client requirements are followed
  • Review and validate initial field documentation
  • Daily job file coordination, including preparing job file reports, performing job file backup, and completing job file audit process
  • Maintain internal and external communications
  • Complete and review job file documentation for final upload and the audit process
  • Perform job close-out

Requirements:
  • Administrative or office-related experience and business experience is a plus
  • Experience in the commercial cleaning and restoration or insurance/service industry is a plus
  • Experience with job file processes, and quality assurance, is a plus
  • Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
  • Ability to remain calm and professional during tense or stressful situations
  • Excellent organizational skills and strong attention to detail
  • Very self-motivated and goal-oriented
  • Capability to work in a fast-paced, team-oriented office environment
  • Proficiency in Microsoft Office (i.e. Outlook, Word, Excel)
  • Ability to learn new software, including Xactimate and proprietary software
  • Ability to successfully complete a background check subject to applicable law

At SERVPRO, you can make a positive difference in people's lives each and every day. We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service.



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