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Retail Sales Associate

1 month ago

Glen Ellyn, Illinois, United States Sherwin-Williams Full time
Job Description

This role is crucial to the success of our retail stores. As a Store Associate, you will work closely with customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. You will be expected to promptly resolve any customer concerns and ensure maximum client satisfaction, while staying up-to-date with product features and maintaining the high quality and visual standards of the products and store.

Responsibilities
  • Provide excellent customer service and ensure high levels of customer satisfaction
  • Assist customers in person and over the phone by determining their needs and presenting appropriate products and services
  • Build productive relationships with customers
  • Process sales transactions accurately and consistently with policies and procedures
  • Meet sales goals on a monthly, quarterly, and yearly basis
  • Maintain accurate work order files and formulas
  • Pull products from the sales floor or warehouse
  • Tint and mix products to customer specifications
  • Stock shelves and set up displays
  • Clean store equipment
  • Load and unload delivery trucks
  • Assist with deliveries as needed
  • Maintain in-stock and presentable condition of assigned areas
  • Remain knowledgeable about products offered and discuss available options
  • Comply with inventory control procedures
  • Suggest ways to improve sales
Qualifications
  • Must be at least 18 years old
  • Have a valid, unrestricted driver's license
  • Be legally authorized to work in the country of employment without needing sponsorship for employment work visa status
  • Be able to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally
  • Be able to tint paint consistent with customer color requests
  • Be willing to work all scheduled hours, which may include evenings and weekends
Preferred Qualifications
  • Have a high school diploma or equivalent
  • Have at least one year of experience working in a delivery, retail, or customer service position
  • Have previous experience selling paint and paint-related products
  • Have previous experience operating tinting and mixing equipment
  • Be able to read, write, comprehend, and communicate in more than one language
  • Be able to read, write, comprehend, and communicate in Spanish

Sherwin-Williams is an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, or any other consideration prohibited by law or contract.