Customer Service Host
6 days ago
Kolter Hospitality Group is a leading hospitality company committed to delivering exceptional guest experiences.
Job OverviewWe are seeking a skilled Customer Service Host to join our team at the Hyatt Place Boca Raton. As a key member of our front desk staff, you will be responsible for providing world-class service to our guests, ensuring their stay with us is nothing short of extraordinary.
Key Responsibilities- Guest Check-in and Check-out: Assist guests with smooth check-in and check-out processes, ensuring all necessary documents are processed efficiently.
- Coordinate Guest Requests: Respond promptly to guest requests, whether it's arranging for extra towels or resolving any issues they may encounter during their stay.
- Hotel Services and Amenities: Inform guests about hotel services, features, and room amenities, setting them up for a comfortable and enjoyable stay.
- Welcome Guests by Name: Welcome guests personally whenever possible, making them feel valued and appreciated.
- Beverages and Food: Prepare, set up, stock, take down, clean, and provide quality beverages and food products, adhering to all recipe and presentation standards.
- Meeting Space Setup and Breakdown: Set up and break down meeting spaces as needed, ensuring everything is in order for events and conferences.
- Cashiering Tasks: Perform cashiering tasks like bill/invoice settlement, posting charges, adjustments, and other financial duties accurately and efficiently.
- Emergency Procedures: Know and carry out specified duties in response to fire alarms, guest medical emergencies, and security threats, always prioritizing guest safety.
This full-time role comes with an estimated salary range of $14.00 - $14.00 Hourly, competitive benefits package, and opportunities for growth within the company.
Requirements include:
- Able to work most weekends and holidays.
- Report to work on time and in proper uniform.
- No prior experience required, but customer service experience in Hospitality is a plus.
- Ability to stand/walk for up to 8 hours.
- Occasional lifting, pushing, and pulling.
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