Learning Delivery Manager

4 weeks ago

Monsey, New York, United States Health First Full time
Job Summary

We are seeking a highly skilled Learning Delivery Manager to join our team at Health First. The successful candidate will be responsible for managing a team of learning professionals and providing oversight in the content creation, facilitation, and delivery of learning across multiple operational areas and modalities.

Key Responsibilities
  • Manage a team of learning professionals and provide oversight in the content creation, facilitation, and delivery of learning.
  • Develop and implement a clear and well-planned learning strategy to meet business objectives, productivity, and efficiency goals.
  • Provide developmental support and coaching to direct reports as well as training constituents.
  • Partner with Instructional Design group on all learning intake requests, needs analysis, design, and development to manage the delivery, measurement, and ongoing maintenance of learning programs, curricula, and services.
  • Plan and coordinate proper venues, timing, classroom, webinar, self-guided, experiential, and/or digital/e-Learning of the required programs.
  • Anticipate design/development or delivery challenges and work with business owners to identify mitigation strategies.
  • Conduct external research and benchmarking to ensure best practice strategy in technology, tools, and approaches to learning delivery for increased effectiveness.
  • Research and evaluate appropriate off-the-shelf or vendor training programs to meet select training needs.
  • Develop and implement survey, assessment, and measurement methods to accurately evaluate the effectiveness of technical and professional learning delivery and incorporate program changes resulting from findings.
  • Produce, analyze, and interpret reports on the progress of training programs and learning effectiveness and summarize and provide recommendations to leadership.
  • Engage in feedback sessions and focus groups with the leadership and employees to enhance performance levels.
  • Ensure effectiveness, timeliness, accuracy, and relevance of training programs and their delivery.
  • Ensure new hires are delivered to business owners on time and at appropriate knowledge/skill levels.
  • Contribute to the overall success of the Learning Organization by identifying ways to continuously improve the learning process.
Requirements
  • Bachelor's degree from an accredited institution.
  • Previous work experience in a training or learning and development function with emphasis on managing standard operating procedure-based learning, guiding multiple systems technology instruction, and measuring/evaluating the effectiveness of a learning program and delivery.
  • Creative and consultative approach to problem-solving with exceptional consulting skills.
  • Proven ability to quickly learn new business models, supporting technical infrastructure, business strategy, priorities, challenges, and create highly targeted training needs analysis and training strategy while remaining flexible and adaptable to immediate and unexpected changes in plans.
  • In-depth knowledge of training techniques and practices to drive the analysis, design, development, and delivery of enhanced skills to improve performance.
  • Strong knowledge of learning and development methodologies; formal design and development approaches, adult learning best practices, industry training technologies used to deploy, maintain, and monitor learning.
  • Experience with Learning Management Systems (LMS).
  • Ability to communicate verbally and written in English with audiences at all levels.
  • Ability to build strong partnerships and influence, motivate, and educate senior leadership, peers, and stakeholders.
  • Strong organizational planning, project management, communication, presentation, training, facilitation, and influencing skills required.
  • Ability to manage time effectively and exercise broad, independent, and good judgment and to effectively manage training programs, learning initiatives, and skill/behavior development projects.
  • Strong and creative people leadership skills with demonstrated ability for exceptional teamwork, negotiation, and change management.
  • Highly proficient with Microsoft Office software (Word, PowerPoint, Excel, Outlook).
  • Must be able to identify and independently manage priorities and task assignments across multiple projects and groups.
  • Ability to recognize that process effectiveness is not a one-time endeavor, and that meaningful change requires continuous improvement.
  • Flexibility to work extended shift hours to match the training needs of the business unit (may include shifts as early as 7:00 am or as late as 8:00 pm and/or weekends).
  • Flexibility to travel out of state and/or internationally to company office locations, vendor sites, and other work locations (25-50% of job requirement).
Preferred Qualifications
  • Masters degree from an accredited institution with preferred focus area of study in Education, Business Administration, Healthcare Administration, Instructional Design, Instructional Technology, Learning and Development, or related field in adult learning.
  • Professional certification in one or more related learning, development, or performance improvement organizations: APTD or CPLP (Association for Talent Development), CPT (International Society for Performance Improvement), and/or Master Trainer (Langevin Learning Services).
  • The ideal candidate will have 7-10 years of training experience ideally in a management capacity with deep experience with field sales.
  • In-depth knowledge of training techniques and practices to drive the analysis, design, development, and delivery of enhanced skills to improve performance within sales teams.
  • Experience using various LMS, instructional design, and e-learning authoring tools.
  • Deploying a variety of solutions to geographically dispersed customers.

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