Senior UC Engineering

3 weeks ago


Irving, Texas, United States Resource Informatics Group Full time
Job Title: Senior UC Engineering

Job Summary:
Resource Informatics Group is seeking a highly skilled Senior UC Engineering professional to join our team. As a key member of our organization, you will be responsible for designing, implementing, and maintaining our Cisco Unified Communications system.

Key Responsibilities:
  • Work with vendors, clients, carriers, and technical staff on implementation, optimization, and security of Cisco Unified Communications system.
  • Carry out maintenance and upgrades on all infrastructure and endpoints.
  • Own analysis of new technologies from start to finish.
  • Provide support to the Video Infrastructure team lead.
  • Carry out security reviews of infrastructure and applications.
  • Research, analyze, recommend, and implement new software, hardware, tools, systems, and processes to provide a state-of-the-art collaboration experience.
  • Document procedures and processes.
  • Develop and maintain user guides, technical guides, project plans, and any other system-related documentation for respective systems.
  • Create help files for support teams.
  • Offer thoughts and solutions on improving current technology.
  • Escalate issues to vendors.
  • Provide metrics and reports for conferencing services.

Required Skills:
  • CCIE Collaboration or CCNP Collaboration certification.
  • Ability to establish and maintain client trust and confidence.
  • Good written and verbal communication skills.
  • Good troubleshooting skills.
  • Self-sufficiency and ability to own an issue and work on it until completion.
  • Basic knowledge of the financial services industry.
  • Advanced knowledge of Cisco Call Manager, Cisco Meeting Server, Cisco Expressway/VCS, Cisco TMS, Cisco Meeting Manager, Cisco Endpoints, Cisco WebEx, Cisco Jabber, Cisco WebEx (fka Cisco Spark/Webex Teams), Microsoft Teams, IPTV Streaming/Multicasting, troubleshooting tools (WireShark, etc.), Intrado E911 solution, Zabbix, Grafana, or other monitoring tools, Zoom, H.323, SIP, NAT, Firewall Traversal, VMware architecture, Microsoft Server environment (2019, 2022), Citrix VDI environment, MAC OSX environment, Microsoft Windows environment (Windows 10), MobileIron (MDM) environment, and Networking technologies (Switches, Routers, F5 load balancers, DNS, Firewalls, Proxy Servers, QoS).

Desirable Skills:
  • Advanced Excel skills.
  • Programming/Scripting experience (Visual Basic/Python, etc.).
  • REST API knowledge (POSTMAN experience a plus).
  • Documentation skills (Visio a plus).
  • Application packaging and deployment.

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