Residential Maintenance Manager

2 days ago

Milwaukee, Wisconsin, United States Inland Family of Companies Full time
Job Summary

We are seeking a highly skilled and experienced Residential Maintenance Manager to join our team at Harmoniq Residential. As a key member of our maintenance division, you will be responsible for leading our maintenance operations and ensuring the highest level of quality and service for our residents.

Key Responsibilities

Quality Control

  • Conduct regular property walks and inspections to identify areas for improvement and ensure compliance with company standards.
  • Work closely with onsite maintenance teams to develop and implement quality control measures.
  • Review inspection checklists and create action plans to address cited items.
  • Communicate with management and leasing teams to ensure cultural alignment and address any concerns.

Preventative Maintenance

  • Develop and implement a site-specific preventative maintenance schedule to ensure timely completion of tasks.
  • Schedule and complete annual property inspections to identify potential issues.
  • Create and manage PM budgets for services.
  • Identify and communicate issues from preventative maintenance reports and annual inspections to onsite teams.

Reporting and Inspections

  • Develop and maintain a list of necessary reports and inspections required at each property, including frequency and requirements.
  • Ensure consistent filing and accuracy of reports and inspections, addressing any deficiencies or "fails" with onsite teams.
  • Ensure compliance with location of reports and inspection signage.
  • Provide management teams with vendor information for corrective action.

Vendor Management

  • Maintain and establish relationships with existing and new vendors.
  • Create and recommend top vendors per service line, per market, for quick procurement of bids.
  • Negotiate portfolio-wide Harmoniq bids/service to achieve purchasing power across largest service lines.
  • Establish and recommend new vendors for inclusion on Harmoniq's Master Vendor List.
  • Manage master supplies and ordering relationships for onsite consumables.

Tools and Inventory

  • Establish recommended start-up tools for all new lease-ups.
  • Perform in-place audits for onsite tools and recommend additional budget/need for those tools.
  • Create and maintain inventory program for onsite tools and consumables.
  • Establish onsite inventory levels per asset for all consumables based on seasonal needs.

Warranty Enforcement

  • Work with the General Contractor to establish and maintain warranty information for all new lease-ups and newly installed major systems.
  • Provide onsite team knowledge of warranty vendors.
  • Attend final one-year warranty walks with development and general contract team one-year following certificate of occupancy.

Scope Expectations

  • Produce scope of services to be handled by third-party vendors or in-house onsite team members.
  • Produce scope service line scope per property and any deviations from standard, in-house scope.
  • Continually make recommendations on services lines that should be bid out or taken in-house based upon need and market.

Requirements

Additional Requirements

Attendance is an imperative job function. Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees.

Driving/Traveling Requirements

Frequent need (33% to 66% of the time) to utilize personal transportation to inspect apartment community, run property errands, meet with vendors, community outreach, and meetings at corporate office. Must have valid driver's license, reliable vehicle, and automobile insurance.

Essential Job Functions

  • High School Diploma or equivalent required; Bachelor's degree preferred, but not required.
  • A minimum of one year experience in a customer service related industry and two years apartment leasing experience or a combination of accounting skills/education with customer service experience is preferred.
  • Must possess strong attention to detail, great communication skills and sales ability.
  • Demonstrate ability to support and contribute to a community team.
  • Highly organized and capable of meeting strict deadlines and understand the sense of urgency.
  • Able to undertake multiple projects, manage shifting priorities, and handle a heavy workload.
  • Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.
  • Experience with Microsoft office suite, specifically in Excel to develop and utilize complex spreadsheets.
  • Competence in accounting software and property management software (Resman) preferred.
  • Familiar with database and project management software such as Smartsheet.
  • Participate in training in order to comply with new or existing laws.
  • Ability to work a flexible schedule, including evenings and weekends and sometimes on call for resident emergencies when manager approval is needed. (We do have a 24/7 on call hotline for residents).
  • Neat, clean, and professional at all times throughout the work day and/or whenever present at the community. Professional appearance when representing the property and company at industry events, networking events, industry awards, etc.
  • Comply with expectations and dress code as demonstrated in the Employee Handbook.
  • Demonstrate ability to diffuse and respond to customer concerns/issues to avoid escalation
  • Entrepreneurial mindset – Loves to be challenged, determined to win, puts clients and teammates first, collaborative, inquisitive, self-motivated, and operates on trust (not fear).
  • High integrity – Trusted, direct, truthful. Embodies confidence and admits mistakes.

Benefits

Core Values/Mission

Harmoniq Residential is one of the largest residential management firms in the state of Wisconsin.

Our company is built on the virtue of INTEGRITY and is based on three principles.

Warrior-Spirit

We desire to be challenged, love the pursuit and are determined to win.

We commit to being our best.

We are enterprising. We imagine, create and innovate.

Empathy

We put others first – our teammates and our clients.

We value EQ over IQ.

We operate on trust, not fear.

Better Together

We love what we do and we love doing it together.

We believe the whole is greater than the sum of its parts.

We can do anything together. We are family.

Since 2021 our approach to business has been simple - help identify the needs of our customers and offer solutions that work. We're committed to providing superior real estate services that exceed our customer's expectations and build relationships that stand the test of time. All of our decisions are investments. We are a real estate investment firm disguised as a property manager.

Harmoniq Residential provides equal employment opportunity to all persons. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified

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