Citizens Branch Manager

1 week ago

US Boston MA USA Citizens Full time
About the Role

The Branch Manager will drive branch performance, sales growth, and colleague and customer experience through inspirational leadership, highly collaborative partnerships, and sound operational practices.

Key Responsibilities
  • Drive branch performance and sales growth through effective leadership and collaboration with colleagues and partners.
  • Create and maintain a strong customer-centric culture, ensuring exceptional customer service and experience.
  • Mentor and manage branch colleagues, providing coaching and development opportunities to drive sales excellence and operational integrity.
  • Manage branch P&L, understanding financials and key business drivers to guide sound decision-making.
  • Lead, manage, and direct all colleague and sales activities to ensure P&L targets are met and exceeded.
  • Represent the Citizens brand as an ambassador, cultivating new customer relationships and deepening existing ones.
Requirements
  • Associate's or Bachelor's degree preferred.
  • High School Diploma or equivalent required.
  • Leadership experience with proven ability to coach and develop to drive sales excellence, ensure delivery of world-class customer service, and operational integrity in a high-volume branch environment.
  • 4 years sales management experience in Retail or Branch Banking environment.
  • Successful record of managing objectives in meeting sales goals, deadlines, and branch goals in a profit and loss environment.
  • Drive an exceptional customer experience validated through customer satisfaction surveys.
  • Maintain strong partnerships with community and civic organizations.
  • Adaptability, flexibility, and ability to work branch hours, including some weekends and evenings.
  • Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including successful completion of the required background checks and obtaining an unique identifier from the NMLS.
Preferred Skills/Experience
  • Experience managing a branch with an FTE count up to: Tier I – 8 or more preferred; Tier II up to 7 or more; Tier III up to 7 or less; Tier 4 up to 6 or less.
  • For Multi-Site locations, qualified candidate will be skilled in remote or multi-unit management.
  • For an Evergreen position, your assigned location will be determined within 90 days and could be in an In-Store or Traditional branch.
Success Factors
  • Holding others accountable.
  • Coaching.
  • Inspiring.
  • Team Leadership.
  • Customer service.
  • Risk acumen.
  • Business partnering.
  • Problem solving.
  • Retail banking.
  • Talent sourcing and assessment.

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