Technical Sales Support Specialist

2 weeks ago


Phoenix, Arizona, United States DXP Enterprises Full time

At DXP Enterprises, we're passionate about delivering exceptional service to our industrial customers. As a Service Coordinator, you'll play a vital role in ensuring their needs are met. With a strong focus on customer satisfaction, you'll respond to inquiries, obtain parts lists, and assist with sales data processing.

About the Role

This is a full-time position with regular working hours from 6am-2:30pm, Monday through Friday. The ideal candidate will have experience with Microsoft Office products, particularly Outlook, Word, and Excel. Prior inside sales/customer service experience is a plus. You should be able to multi-task, maintain organization, and work independently while functioning within a team environment.

Duties and Responsibilities
  • Respond to internal and external customer inquiries regarding rotating equipment repairs and service work.
  • Obtain parts lists, serial records, IO&M manuals, etc. for our service technicians.
  • Check availability of stock and shipping dates.
  • Quoting prices, creating orders to customer specifications, and processing sales data via computer.
Qualifications
  • Pump/rotating equipment knowledge or mechanical aptitude a plus.
  • Experience with Microsoft Office products (Outlook, Word, and Excel).
  • Prior inside sales/customer service experience a plus.
  • Ability to multi-task and maintain organization in a fast-paced environment.
What We Offer

We offer a comprehensive benefits package including medical, dental, vision, flexible spending, 401(k), paid holidays, life and disability insurance, and additional supplemental products. EOE/M/F/D/V.



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