Technical Sales Support Specialist
2 weeks ago
At DXP Enterprises, we're passionate about delivering exceptional service to our industrial customers. As a Service Coordinator, you'll play a vital role in ensuring their needs are met. With a strong focus on customer satisfaction, you'll respond to inquiries, obtain parts lists, and assist with sales data processing.
About the RoleThis is a full-time position with regular working hours from 6am-2:30pm, Monday through Friday. The ideal candidate will have experience with Microsoft Office products, particularly Outlook, Word, and Excel. Prior inside sales/customer service experience is a plus. You should be able to multi-task, maintain organization, and work independently while functioning within a team environment.
Duties and Responsibilities- Respond to internal and external customer inquiries regarding rotating equipment repairs and service work.
- Obtain parts lists, serial records, IO&M manuals, etc. for our service technicians.
- Check availability of stock and shipping dates.
- Quoting prices, creating orders to customer specifications, and processing sales data via computer.
- Pump/rotating equipment knowledge or mechanical aptitude a plus.
- Experience with Microsoft Office products (Outlook, Word, and Excel).
- Prior inside sales/customer service experience a plus.
- Ability to multi-task and maintain organization in a fast-paced environment.
We offer a comprehensive benefits package including medical, dental, vision, flexible spending, 401(k), paid holidays, life and disability insurance, and additional supplemental products. EOE/M/F/D/V.
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