Digital Experience Designer

3 weeks ago


Richmond, California, United States Capital One Full time
At Capital One, we're revolutionizing banking by embracing innovation and simplicity. Our mission is to empower customers to succeed by delivering world-class products that redefine their day-to-day financial activities. As a UX/UI Designer on our EPX.xd team, you'll play a key role in shaping the future of banking.

Our team is passionate about advocating for user needs and delivering innovative products that exceed customer expectations. We collaborate closely with internal Enterprise products to improve associates' experiences, enabling them to perform their jobs more efficiently and effectively.

As a UX/UI Designer, you'll be responsible for handling a variety of responsibilities, including: Collaboration & Connection

* Collaborating with technology, product, and business teams to uncover customer and business needs, then translating them into engaging, simple, and intuitive design solutions and understandable concepts that evolve and enhance the product interface and experience

* Advocating for the customer through human-centered design methods, including: discovery, research, ideation, whiteboard sessions, and user testing

* Supporting design-led workshops to engage and build alignment across different partners and teams

* Proactively offering recommendations and solutions by championing prioritization of design-centered product enhancements grounded in research and analysis

* Connecting with design community peers in service of learning, sharing, and teaching

* Working with partners and teams across various geographies

* Embracing and advocating for an experience mindset - this is as important to the work as the results

* Participating in hiring by reviewing resumes, conducting interviews, and attending consensus

Discovery & Delivery

* Supporting early product definition by working with partners to participate in discovery sessions that uncover customer pain points and opportunities

* Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams

* Participating in end-to-end product design by:

Working with researchers to understand customer needs and define opportunities through usability and empathy studies

Framing problems, determining insights, and defining visual designs to serve customer needs

Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes

Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines

Supporting effective storytelling and presentation of visual concepts to various stakeholders

Creating high-fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues

* Basic Qualifications

* At least a 4 years of experience with UX and UI design

* Preferred Qualifications

* Designing for cross-channel experiences

* Comfortable working with Product and Tech partners

* Familiarity with design and prototyping tools, such as: Adobe Products, Sketch and/or Figma

* Familiarity with working and contributing to and established design system

* At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

* The estimated salary for this role is $134,100 - $153,000 per year, depending on location and experience. We are currently seeking a UX/UI Designer to join our team in New York City (Hybrid On-Site)

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