Community Health Worker Lead

1 day ago

Boston, Massachusetts, United States Brigham & Women's Hospital(BWH) Full time
Job Summary

The Community Health Worker Lead (CHW-L) position at Brigham and Women's Hospital (BWH) requires a self-directed, outgoing, and professional individual to support, develop, and motivate the CHW team. This role promotes patient advocacy, patient-centered approach, and identifies internal and external cross-program opportunities and strategies.

Key Responsibilities
  • Provide community health work services for patients identified as high-risk due to psychiatric or psychosocial challenges.
  • Support community resource finding related to Social Determinants of Health needs, including housing, food, transportation, utilities, medication costs, elder care, childcare, job search, and education needs.
  • Provide education and accompany patients to appointments when needed to provide support and advocacy.
  • Meet patients in the community or conduct "porch" visits to follow up on key aspects of the patient's care to assess in-home barriers and engage patients in addressing barriers.
  • Assist patients in filling out applications for community services such as Medical Assistance, SNAP, Social Security Disability Insurance (SSDI), and Department of Mental Health (DMH).
  • Provide advocacy, patient education, and support - including accompaniment - in accessing community-based and hospital-based programs.
  • Work with patients and providers to set goals for patient's care and motivate patients to meet their health goals.
  • Work in partnership with the patient to identify and address barriers to care.
  • Provide culturally sensitive and responsive services to patients from diverse cultures and communities.
  • Support the patient to further develop systems within their environment to assist with the overall management of their care.
Requirements
  • 3-5 years experience working as a patient navigator/community health worker, 5+ years of equivalent experience in healthcare or human services field, or outpatient clinical care experience.
  • Associates Degree, Bachelor's Degree preferred.
  • Demonstrated experience successfully working with diverse and historically underserved populations.
  • Experience working across interdisciplinary teams to improve patient's health and wellness.
Skills and Abilities
  • Knowledge of community-based program services, public benefits, and other resources.
  • Excellent communication skills.
  • Strength in authentically connecting with people from all walks of life with empathy and humility.
  • Ability to listen and connect with people from all walks of life.
  • Strong attention to detail and prioritization.
  • Familiarity and willingness to learn service approach models (e.g., trauma informed, cultural humility, strength-based, and others).
  • Strong time management and planning skills.
  • Ability to make connections across internal and external teams of care.
  • Experience or strong interest in developing leadership skills and building a culture of excellence and teamwork.
Working Conditions

The CHW-L will work with patients receiving care at BWH outpatient psychiatric clinic. The position requires traveling to and from visits and meetings, and a reliable source of transportation.

BWH is an Affirmative Action Employer. We are committed to diversity, equity, and inclusion in the workplace.

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