Enclave Support Specialist

4 weeks ago

Chantilly, Virginia, United States ServiceSource, Inc Full time

Job Summary

As a key member of our team, you will oversee daily operations at our work-site, supervising group employees, ensuring contractual obligations are met, and maintaining a healthy and safe work environment. You will work closely with our Vocational Rehabilitation Specialist to implement, monitor, and review employee training programs and individual program plans.

Primary Duties

  • Supervise daily operations, including supervision of group employees, fulfillment of contractual obligations, and quality control of work produced by enclave employees.
  • Work cooperatively with the assigned Vocational Rehabilitation Specialist to implement, monitor, and review employee training programs and individual program plans.
  • Maintain attendance sheets, daily notes, case notes, incident reports, production reports, and timesheets for assigned individuals as required.
  • Participate in individual program plan review of assigned employees and provide support to employees, families, and employers.
  • Provide Person Centered Planning by remaining knowledgeable of each assigned employee's program and implementing active participation in daily operations.

Additional Responsibilities

  • Ensure assigned employees receive continual supervision and support.
  • Ensure assigned employees meet all contract required production and performance goals.
  • Support assigned employees in utilizing their skills and abilities through hands-on instruction and supervision.
  • Maintain knowledge of contract requirements.
  • Maintain regular communication with work-site supervisor.
  • Attend internal meetings.
  • Understand and comply with all ServiceSource and customer policies and procedures.
  • Provide input/support in the areas of program development and implementation.
  • Maintain familiarity with behavior management techniques.
  • Perform other responsibilities as assigned.

Qualifications

  • Required: One-year related experience working with people with disabilities or a related field.
  • Preferred: Bachelor's degree in Vocational Education, Special Education, Psychology, or a related field.
  • Required: Three years' experience working with people with disabilities, including writing and implementation of PCP, crisis intervention, and use of behavior management techniques.
  • Must hold or be able to obtain any government required clearance levels that apply or may become applicable to this position.
  • Must be able to pass criminal and drug screening background checks to meet current government eligibility requirements that apply or become applicable to this position.
  • Ability to maintain current First Aid and CPR certification.

Knowledge, Skills, and Abilities

  • Computer knowledge and experience leading to proficiency in software packages and/or spreadsheet operations.
  • Prior custodial experience and/or knowledge in the use of commercial cleaning solutions.
  • Prior knowledge of Medicaid Waiver documentation requirements and regulations.

Supervision Received

The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift or move office products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate to quiet.

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