Operations Supervisor
7 days ago
At Live Nation Entertainment, we're passionate about delivering unforgettable live music experiences. As an Operations Supervisor, you'll play a vital role in ensuring our events run smoothly and that our guests have an exceptional time. Your responsibilities will include:
- Collaborating with the Ops Manager and Security Supervisor to execute day-of-show duties
- Responding to guest inquiries and concerns regarding shows, artist meet and greet packages, and venue amenities
- Working with the Security and Guest Services teams to address security and customer service-related issues
- Performing opening, running, and closing duties according to Live Nation policy
- Informing guests of venue amenities and making recommendations
- Maintaining a safe and welcoming atmosphere by circulating through the work area and reporting any issues
- Suggestive selling of venue products and services when applicable
- Staying up-to-date on Standard Operating Procedures and effectively communicating them to team members
- Creating pre-shift sheets and relaying information from management to staff
- Ensuring responsible alcohol service in accordance with Live Nation policies
- Leading pre-shift meetings and communicating with the M.O.D. on any guest or team member issues
- Assisting the M.O.D. in resolving guest issues and completing incident reports
- Required to work special events at the venue
As an Operations Supervisor, you'll need:
- Responsible Alcohol Awareness Training Certification or Equivalent
- Working knowledge of high-volume nightclub operations, responsible alcohol service, and guest relations
- Skills in guest relations, staff relations, and prioritization of duties
- Ability to handle multiple tasks and issues with an upbeat attitude
- Excellent communication and problem-solving skills
- Special requirements may include a Philadelphia Guard Card or equivalent certificate
- High School Diploma required
While not required, experience in a live music environment and a College diploma in a related field are preferred. If you're a motivated and detail-oriented individual who's passionate about delivering exceptional customer experiences, we'd love to hear from you
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