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Guest Service Representative

1 month ago


Dayton, Ohio, United States Home2 Suites by Hilton Full time

h2JobTitle:GuestServiceRepresentative/h2pAtHome2SuitesbyHilton,weareseekingahighlyskilledGuestServiceRepresentativetojoinourteam.AsaGuestServiceRepresentative,youwillberesponsibleforprovidingexceptionalcustomerservicetoourguests,ensuringtheirstaywithusismemorableandenjoyable./ph3KeyResponsibilities:/h3ulliCheckguestsinandoutofthehotelefficientlyandinafriendlymanner/liliProcessguestarrivalsanddepartures,includingallnecessarypayments/liliHandleandcoordinateroomassignmentsandpre-arrivals/liliHandleguests'concernsandprovidesolutionsinatimelyandprofessionalmanner/liliOfferreferralforservicesandhandlerequestsforinformation/liliHandleandstoreguestluggage/liliAssistwiththecheck-inandcheck-outofgroupsandtours/liliAnswerswitchboardwithstandardsofpropertelephoneetiquette/liliCommunicatewithhousekeepingonanyissues,guestrequests,earlyarrivals,andlatedepartures/liliPerformalldutiesasindicatedintheshiftchecklistreport/li/ulh3Requirements:/h3ulliHighschooldiplomaorequivalentrequired/liliPreviouscustomerserviceexperiencepreferred/liliAbilitytoworkvaryingshiftsandtimeschedulesasneeded/liliExcellentcommunicationandproblem-solvingskills/liliAbilitytoworkinafast-pacedenvironment/li/ulh3WhatWeOffer:/h3ulliAcompetitivesalaryandbenefitspackage/liliOpportunitiesforcareergrowthanddevelopment/liliAfunanddynamicworkenvironment/liliRecognitionandrewardsforoutstandingperformance/li/ul