Tax Office Operations Manager

4 weeks ago


El Cerrito, California, United States H&R Block Full time
About the Role

We are seeking a highly skilled and experienced Tax Office Operations Manager to join our team at H&R Block. As a key member of our retail operations team, you will be responsible for leading a team of tax professionals and ensuring the delivery of exceptional client service.

Key Responsibilities:

  • Support the Multi-Unit Team Leader in overseeing the daily operations of our tax office
  • Ensure the consistent execution of Service Standards and client service expectations
  • Serve as the primary point of contact for escalated client service concerns
  • Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines
  • Communicate essential information to office associates through daily huddles

Requirements:

  • Prior experience working in customer service or a similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficiency with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Positive attitude and flexibility to work a flexible schedule

About H&R Block

We believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.



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