Patient Care Coordinator Assistant
3 days ago
As a key member of our Optum team, you will play a vital role in delivering exceptional patient care and support. This exciting opportunity is perfect for individuals who are passionate about providing outstanding customer service and making a meaningful impact in the lives of others.
About the Role
This position involves working at the front desk, where you will be responsible for registering patients, handling administrative tasks, and ensuring seamless communication with various departments. Your excellent interpersonal skills and ability to work effectively in a fast-paced environment will make you an invaluable asset to our team.
Responsibilities
- Greet patients and visitors warmly and professionally
- Communicate effectively via phone or video conferencing
- Handle confidential information with discretion
- Prioritize tasks to identify emergency needs and respond promptly
- Register patients efficiently and accurately
- Collect patient liabilities and manage cash box transactions
- Collaborate with other departments to ensure smooth operations
- Provide clear wayfinding instructions to patients and visitors
- Coordinate patient admission needs and ensure timely resolutions
Requirements
- High school diploma or equivalent required
- 1+ year of customer service experience preferred
- Proficiency in Microsoft Office applications
- Ability to work rotating holidays and 1st shift hours
Preferred Qualifications
- Familiarity with medical terminology
- Experience with electronic medical records systems
Estimated Salary: $40,000 - $55,000 per year
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