Hope Lodge Coordinator

4 weeks ago

Burlington, Vermont, United States American Cancer Society Full time
Job Title: Hope Lodge Coordinator

At the American Cancer Society, we're dedicated to creating a world without cancer. Our employees and 1.5 million volunteers are working tirelessly to make a difference. We strive to create a diverse and inclusive work environment, welcoming candidates from various backgrounds, including communities of color, the LGBTQ community, veterans, and people with disabilities.

The Hope Lodge Coordinator plays a vital role in supporting our mission by assisting the Hope Lodge team in operating a free hospitality house for cancer patients undergoing active outpatient cancer treatment and their caregivers. This position ensures all policies and procedures are followed, ensuring a safe and comfortable environment for our guests.

Key Responsibilities:
  • Maintain the safety and comfort of Hope Lodge guests, volunteers, and other visitors, addressing any issues or concerns promptly and within policy.
  • Perform all guest interactions and processes, including referrals, screening, check-in, orientation, stay, and check-out, adhering to Hope Lodge Operations policies.
  • Ensure timely and accurate reporting, including data entry into applicable software and systems (HMS, Salesforce, Marketplace, Concur, ADP, etc.).
  • Complete all required American Cancer Society trainings and compliance courses and attend all required staff meetings.
  • Perform any necessary responsibilities in the absence of additional staff or volunteers, including guest transportation, ensuring the Hope Lodge is staffed at all times 24/7/365.
  • Assist in the recruitment, training, retention, and utilization of volunteers to support Hope Lodge program delivery.
  • Serve as a spokesperson for the Hope Lodge, promoting community relations and awareness of Hope Lodge activities, including tours for civic, community, and healthcare groups.
  • Identify development opportunities with Hope Lodge guests and community leaders, assisting with solicitation when appropriate.
  • Review and update patient information, current lodge status, and maintenance logs at the beginning and end of each shift.
  • May provide rides for Hope Lodge guests to/from treatment centers and other authorized destinations using the Hope Lodge vehicle in a safe, efficient, and professional manner.
  • Track all rides provided, miles driven, safety issues, and vehicle maintenance needed or completed.
  • Duties may also include cleaning/sanitizing common areas and/or guest rooms and working on laundry as assigned, which may include washing, drying, folding, putting sheets and linens away, and/or preparing rooms for incoming guests.
Requirements:
  • High School Diploma, GED, or equivalent required.
  • Post-secondary education preferred.
  • At least one year of experience in healthcare, social services, hospitality services, or volunteer management, or an equivalent combination of experience and education preferred.
  • Receiving the COVID-19 vaccination is an essential function of this position, necessary to ensure the health and safety of our guests undergoing cancer treatment.
  • ACS will require employees to follow guidelines established by the organization regarding the COVID-19 virus, including wearing a mask, testing, washing hands, social distancing, etc.
  • Hope Lodge employees are expected to remain up-to-date with all adult vaccinations as recommended by the Centers for Disease Control and Prevention (CDC).
Specialized Training or Knowledge:
  • Knowledge of ACS mission and complete understanding of Hope Lodge operations and program purpose is required.
  • Proven ability to prioritize and execute tasks in a high-pressure environment.
  • Ability to assess needs of various stakeholders and creatively influence courses of action within budgets and timelines.
  • Experience in hospitality housing or similar residential management preferred. Current CPR and AED certification required (this may be achieved within 90 days of hire).
Special Mental or Physical Demands:
  • Ability to lift and carry 25 pounds.
  • Ability to move around to all areas of the lodge quickly and safely, including proper cleanup and disposal of bodily fluid spills and infectious waste.
  • Ability to travel by vehicle and/or airplane as necessary.
  • A valid driver's license and clean driving record are required. Able to work occasional nights, weekends, and unusual hours as may be needed to ensure 24/7/365 staffing.

The American Cancer Society has adopted a vaccination policy that requires all staff, regardless of position or work location, to be fully vaccinated against COVID-19 (except where prohibited by state law).

ACS provides staff with a generous paid time off policy, medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: https://www.cancer.org/careers

We are a proud equal opportunity employer.

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