Retail Banker II

Job Title: Retail Banker II - Customer Liaison

Job Summary: We are seeking a highly skilled and customer-focused Retail Banker II to join our team. As a Retail Banker II, you will be responsible for delivering exceptional customer experiences, building strong relationships with clients, and providing expert advice on banking solutions.

Key Responsibilities:

• Act as a subject matter expert in the store, providing customers with expert advice on banking solutions and products.
• Build and maintain strong relationships with customers, understanding their financial needs and providing tailored solutions.
• Utilize customer relationship management tools to proactively identify customer needs and provide solutions.
• Make product recommendations based on customer needs, highlighting features and benefits that support customers through challenging times and life events.
• Establish and nurture customer relationships, consistently displaying product knowledge and actively listening to customer needs.
• Evaluate issues, errors, and problems based on practices and existing precedents or procedures, independently resolving customer problems when necessary.
• Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
• Collaborate with internal teams to ensure seamless customer experiences and achieve business objectives.

Requirements:

• HS Diploma or GED required; 2-year degree preferred.
• 2+ years of related experience working with customers and/or sales in any capacity.
• Teller experience preferred.
• Cross-trained to take customer transactions upon hire.
• Superior customer service skills.
• Strong organization skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills with ability to be concise, clear, and consistent.
• Demonstrated effective problem-solving skills.
• Demonstrated ability to schedule and prioritize work.
• Demonstrated ability to work independently and within deadlines.
• Proficient in Microsoft Office.
• Ability to provide community services, including financial education classes.
• Notary license preferred.

What We Offer:

• A competitive salary and variable compensation/incentive awards.
• A comprehensive benefits package, including health and well-being benefits, savings and retirement programs, paid time off, and banking benefits and discounts.
• Opportunities for career development and advancement.
• A collaborative and supportive work environment.
• The chance to make a meaningful impact on our customers' lives.

How to Apply: If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information].